Courtney McMahon
Otumoetai,New Zealand
Summary
Dynamic Consumer Data Specialist with a proven track record at Mercury Energy, excelling in data management and training. Recognized for exceptional communication and organizational skills, I streamline processes and enhance team performance, ensuring compliance and quality. My reliability and enthusiasm drive successful project implementations and audits, fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Consumer Data Specialist
Mercury Energy
07.2023 - 07.2024
- First point of contact for both internal and external stakeholders
- Using processes and systems to assist with data management and quality issues
- Training team members in both our Tauranga and Auckland offices
- Creating training documentation and running training sessions
- Working on various projects to help implement and streamline processes
- Assisting and providing data and information for audits
Metering Support Administrator
Trustpower
12.2018 - 07.2022
- Assisting and coordinating the meter reading teams across New Zealand
- Managing various daily and monthly administration tasks
- Co-ordinating Health and Safety meetings and logging incidents
- Streamlining the health and safety process to ensure incidents were recorded accurately
- Assisting with the outsourcing of our meter reading team to external contractors
Contact Centre Advisor
Tauranga City Council
03.2016 - 12.2018
- First point of contact for customers via phone or email
- Managing between various databases to provide accurate information to customers
- Training fresh staff and providing ongoing feedback on training
- Acting as a duty supervisor to assist team members on call queue
- Being the first point of contact for the internal Events team
Education
Tourism (Event Management) Level 5 -
Toi-Ohomai
01.2015
NCEA Level 3 with Merit Endorsement -
Takapuna Grammar School
01.2010
Skills
- Excellent communication skills
- Advanced computer skills
- Data management
- Health and safety compliance
- Organisational skills
- Multitasking abilities
- Attention to detail
- Ability to quickly and effectively respond to unexpected challenges
- Reliability
- Enthusiasm
References
Available upon request.
References
References available upon request.
Timeline
Consumer Data Specialist
Mercury Energy
07.2023 - 07.2024
Metering Support Administrator
Trustpower
12.2018 - 07.2022
Contact Centre Advisor
Tauranga City Council
03.2016 - 12.2018
Tourism (Event Management) Level 5 -
Toi-Ohomai
NCEA Level 3 with Merit Endorsement -
Takapuna Grammar School
Similar Profiles
Sreejith Sreenilayam SurendranSreejith Sreenilayam Surendran
Customer Care Specialist at Mercury EnergyCustomer Care Specialist at Mercury Energy
Nelvin KarakunnelNelvin Karakunnel
Customer service specialist at Mercury EnergyCustomer service specialist at Mercury Energy
Tahreem ZiaTahreem Zia
Process Improvement Specialist at Mercury EnergyProcess Improvement Specialist at Mercury Energy
Christian VujnovichChristian Vujnovich
Insulation Installer at BrightrInsulation Installer at Brightr
Masani PeneMasani Pene
Sea Product at HarleySea Product at Harley