Courtney Sheldon

This is a Part Time Role.

My role includes cash handling, I am a key holder for the businesses Safe deposit box.

I ensure that all Health and Safety regulations are adhered to in a safe manner.

I have to ensure that the regular cleaning checks are completed for the arcade/sunbeds and toilet areas.

Part of my role also consists of dealing with any customer complaints in an appropriate manner and efficiency, offering solutions to reach the best outcome.

I have developed strong relationships with the customers, establishing trust and loyalty throughout my service there.

I Manage customer complaints effectively, offering solutions that exceeded expectations.

Whilst I was working at Rumbletums, I was given the opportunity to grow within the organisation, from starting my time there as a assistant working my way up to a managerial role.

This role consists of making day to day decisions about running the cafe and working closely with the Catering Supervisor to ensure excellent service at all times.

We all work to a high level of Health and Safety standards as well as food hygiene standards, to provide the best possible experience for the customers.

In this role I have also supervised trainees, given regular feedback to the Project Manager and ensured Rotas are completed and up to date.

Also when I nearly complete my shift at the end of the day my role is to do the cashing up and to ensure this is 100% accurate.

I had kept records of the room hire bookings and scheduled activities.

I have also learnt in this role to work with Excel database to enable to keep records in order.

When I started working at Rumbeltums I was a cafe assistant for 3 years before progressing to becoming a Front of House Supervisor.

In these roles I worked closely with the customers, providing excellent customer care and ensuring the customers received a friendly welcoming experience as soon as they walked through the door.

I displayed a calm and friendly demeanour when addressing and resolving customer issues and complaints.

I supported daily operations by performing cash handling responsibilities accurately and efficiently.

I maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.

I promoted a positive work environment through clear communication and teamwork among staff members.

This was a temporary role over the Christmas period.

This was a busy store over this period of time and my role consisted of helping

to actively engage with customers to provide general assistance and information on the stores merchandise.

My role was to welcome the customers through courteous interactions and with fellow staff members.

I resolved customer complaints professionally and efficiently by maintaining a positive image.

Whilst at Cherubs I participated in on-the-job training, working closely with supervisors and coworkers and learnt by asking appropriate questions.

I attended training courses to build understanding the processes, techniques, and learnt the child care industry and also child Protection.

I liaised with parents and carers and created a tailor made development plans for the children.