Craig Batt
Whangarei,NTL
Summary
Dynamic sales professional with expertise in customer relationship building and contract negotiations. At Plumbing World Ltd, consistently exceeded sales targets by leveraging product knowledge and strategic upselling. Recognized for enhancing client satisfaction and expanding market reach, resulting in a 20% increase in sales revenue. Skilled in fostering long-term business growth through exceptional interpersonal communication.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Hardworking employee enthusiastic about learning about the plmbing, drainage and gasfitting industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic Sales Representitive with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
17
17
years of professional experience
Work History
Sales Representative
O'Briens Plumbing and Bathroomware
Whangarei, NTL
05.2021 - 10.2025
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Provided expert product knowledge to assist customers in making informed purchasing decisions.
- Being a small team helped also with the daily running of the business in all operational activities of the business.
- Managed inventory levels, ensuring timely replenishment of stock for optimal sales opportunities.
- Coordinated with suppliers to negotiate pricing and availability of plumbing products and bathroomware.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
Driver and Orchard Worker
NTL Horticulture
Whangarei, NTL
06.2020 - 04.2021
- Operated delivery vehicles to transport horticultural products efficiently and safely.
- Maintained accurate logs of deliveries, ensuring compliance with regulations and company policies.
- Conducted routine vehicle inspections, identifying maintenance needs to minimize downtime.
- Assisted in loading and unloading products, optimizing space utilization for safe transport.
- Helped out on Orchard with picking and packing persimmon
- Driving responsibilities mainly consisted of delivering empty crates to avocado orchards and picking them up when they had enough full crates to be packed at packing shed
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Sales Representative
Plumbing World Ltd
Whangarei, NTL
10.2008 - 06.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Identified and tapped into new markets, significantly expanding customer base.
- Increased market penetration with introduction of innovative sales tactics.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Participated in trade shows and conferences to network and generate leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- This role was at the last year of my time with plumbing world.
- I was promoted within the business due to my hard work and efforts
- Started as Truck Driver
- Then inwards goods
- Then Sales Coordinator where I looked after Key Accounts mainly in the group home building sector
- There is developed the necessary skills and customer service excellence that led me to be promoted to Sales Representative
Education
No Degree - Woodwork, Egineering, Technical Studies
Green Bay High School
Auckland, NZ12-1978
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Customer retention
- Upselling and cross selling
- Account management
- Cold calling
- Business development
- Contract negotiations
- Time management
Accomplishments
My main accomplishments are my hard work and ability to drive sales through the fostering of long term relationships within the plumbing and related trades by servicing and researching and coming up with solutions and options for various situations and alternatives within the technical areas of the trade. I am also proud of
the way I handle customers with humor, empathy, knowledge, and the utmost respect.
Timeline
Sales Representative
O'Briens Plumbing and Bathroomware
05.2021 - 10.2025
Driver and Orchard Worker
NTL Horticulture
06.2020 - 04.2021
Sales Representative
Plumbing World Ltd
10.2008 - 06.2020
No Degree - Woodwork, Egineering, Technical Studies
Green Bay High School