Craig Hayles

• Discussed products, services and accessories with clients.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated a variety of machinery and tools safely and efficiently taking extensive precautions to protect and enhance customers' property.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Flexible with ability to make decisions onsite and resolve issues
• Prioritized and organized tasks to efficiently accomplish service goals.

Trained in Laminated Safety Glass types:

- Sentry

- EVA

- PET

- Switchable

• Moved items between machines, conveyors and transport equipment to meet production needs.
• Preparation, cooking and cleaning of glass products
• Examined final products for conformance with quality and design standards.
• Kept facility in compliance with established HSE requirements.
• Maintained inspection-ready facility by monitoring operations and performing housekeeping functions.
• Completed quality assurance testing on goods and products.
• Evaluated orders by checking for appropriate product specifications, labels and packaging, and making adjustments.
• Operated machinery, managed raw material and logged production data.

Quality Assurance

General glass handling

Manual 2

Furnace

Easy Clean

G force repair

• Brought projects in on-time and in accordance with budget and quality standards.
• Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
• Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
• Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
• Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
• Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
• Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
• Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
• Developed the division of 360 Contractors (later renamed Nimbl) into a successful insulation contracting company
• Established best practices in workplace safety and environmental quality programs with corrective action plans.
• Implemented procedures and practices for site employees to protect workers.
• Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
• Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
• Recommended methods to reduce ongoing hazards with improved methods, processes and materials.

• Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
• Interfaced with company staff and employees to increase morale and foster community atmosphere through promoting individual goal-setting and awareness of company objectives.
• Supervised timely collection of accounts receivable, maintaining over 25 customer accounts current in accordance with company policies and procedures.
• Prepared reports summarizing payroll, accounting and operations
• Oriented, trained, and directed staff to achieve objectives.
• Oversaw staff, financials and key performance indicators to manage business operations.
• Established best practices in workplace safety and environmental quality programs with corrective action plans.
• Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
• Trained new employees in proper safety procedures to minimize accidents with proper behaviors.