Craig Henare
Papatoetoe
Summary
Dynamic House Coordinator at Stepping Stone Trust with expertise in project management and staff supervision. Proven ability to enhance team performance and resolve conflicts effectively. Skilled in scheduling and facilities inspection, ensuring operational excellence and safety compliance. Committed to fostering positive relationships and delivering exceptional customer service.
Actively involved with Tangata throughout there journey helping them reconnect with other agencies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Coordinator
Stepping Stone Trust
Addington
08.2023 - 03.2025
- Organized and oversaw the daily operations of a house, including scheduling and supervising staff.
- Assisted with planning special events or functions within the house.
- Managed team of employees, daily progress reports and overall project planning.
- Performed administrative tasks such as filing documents or preparing invoices for payment.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Prepared work schedules for associates to promote proper staffing levels.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Resolved any complaints or issues from residents or visitors in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Facilitated communication between staff members by organizing meetings or providing updates.
AOD Support Worker
He Waka Tapu
Aranui
07.2022 - 07.2023
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Acted as role model for clients by exhibiting positive behaviors.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Assessed client needs and developed treatment plans accordingly.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Maintained and developed community relationships to support various client referrals.
Maintenance Supervisor
Archer Group
Linwood
01.2021 - 03.2022
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Coordinated with vendors and contractors to ensure timely completion of projects.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
- Created work crew schedules and delegated assignments.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Prepared and planned worksites to help jobs run smoothly.
Education
High School Diploma -
Massey University
Auckland 09-2012
High School Diploma -
De La Salle College
Mangere 10-1995
Skills
- Project management
- Staff supervision
- Scheduling
- Customer service
- Conflict resolution
- Team building
- Employee training
- Communication skills
- Chemical handling
- Multitasking
- Property maintenance
- Clear communication
- Analytical skills
- Customer relations
- Facilities inspection
- Equipment purchasing
- Menu planning
- Resolve complaints
- Room inspection
Certification
- Full class 1 Drivers Licence.
- Full class 2 Drivers Licence.
- Mental Health First Aid Certificate.
- L4 Mental Health and Well-being.
- L4 Law.
- Brain informed Trauma Training.
- Calming and Desculation
Affiliations
- Appart of the volunteering team at Orange Sky since inception in Christchurch.(Team Leader)
- Part of the Mental Health advisory board.
- Part of Christchurch East School Board of Trustees.(Going on 4th year elected.)
- Part of Mairehau Primary School Board of Trustees.
References
References available upon request.
Reference
- Joshua Gardiner Outreach kaimahi Christchurch City Mission 0211985044.
- Evelyn Montero House Coordinator Stepping Stone Trust 0226417720
- Angela Becker Keyworker Housing First 0277650011.
- Raylene Ruka Team Leader Stepping Stone Trust 021766457
Timeline
House Coordinator
Stepping Stone Trust
08.2023 - 03.2025
AOD Support Worker
He Waka Tapu
07.2022 - 07.2023
Maintenance Supervisor
Archer Group
01.2021 - 03.2022
High School Diploma -
Massey University
High School Diploma -
De La Salle College