Summary
Overview
Work History
Skills
References
Personalskillsandattributes
Affiliations
Accomplishments
Certification
Timeline
Generic

Craig Ioane

Glen Innes,New Zealand

Summary

Experienced Manager with a strong background in NGO and Statutory environments. Skilled in cultivating a professional culture of practice and management. Seeking a challenging role in a growing organization to continue learning and contribute to its success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hostel Supervisor

Sacred Heart College Hostel Ltd
Glendowie , Auckland
05.2022 - Current

Tenancy Manager

Tamaki Housing Association
Panmure , Auckland
05.2020 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Residence Manager

Oranga Tamariki
Weymouth , Auckland
02.2018 - 05.2020
  • Managing a 20-bed Care and Protection secure facility, and 98 staff across the operations.
  • Day-to-day management of the residence.
  • Managing the implementation of the behavior management and points system, ensuring effective behavior change and positive outcomes.
  • Ensured all staff members adhere to company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed annual budget of $8 million, forecasting, optimizing resource allocation.

Team Leader Operations

Child, Youth & Family
Manukau City, New Zealand
01.2010 - 01.2018
  • Company Overview: Statutory Agency
  • Ensure that the Care Team provides effective 24 hour a day 7 days a week support to implement the plans and program's for each child and young person
  • Provide effective leadership to and management of the Care Team by:
  • Monitoring / Managing practice and reinforcing role responsibilities and practice expectations
  • Managing accurate documentation and administrative tasks are completed within timeframes
  • Managing Care Team staff receive performance, development feedback and coaching to support skill and practice development, and ensure training needs are identified and addressed
  • Ensuring performance issues are identified and remedied
  • Ensuring arrangements in place to provide for the provision of individual supervision as required by professional bodies
  • Facilitate and monitor adherence to, and consistency with:
  • The Residences service delivery model
  • Service principles and standards
  • Legislative requirements
  • Allocate staff and resources to best meet the needs of the child and young people and mitigate risk
  • Support the designated shift co-ordinators to undertake their tasks and responsibilities
  • Provide oversight of on-shift safety, security and risk management practices, by ensuring that all risks and issues are identified and communicated
  • Perform designated quality assurance processes for standard operating procedures, Residential care regulations and other safety/security functions in order to ensure staff compliance
  • Ensure:
  • All new staff undergo induction and orientation training
  • Regular training is provided to Care Team staff on team days and in other forums
  • Coaching arrangements are put in place for all staff
  • Fulfill the administrative and management requirements of the role
  • Face to Face contact with clients and Whanau
  • Statutory Agency

Skills

  • Honest
  • Assertive
  • Patient
  • Resilient
  • Attentive
  • Reliable
  • Active Listener
  • Adaptive
  • Resourceful
  • Independent
  • Productive
  • Team-oriented
  • Confident
  • Conflict resolution
  • Energetic
  • Innovative
  • Skilled motivator
  • Diplomatic
  • Responsible
  • Crisis response expertise
  • Advocacy
  • Conflict de-escalation
  • Crisis Management
  • Professionalism
  • Problem-solving abilities
  • Time management abilities
  • Trauma-informed care
  • Multidisciplinary Collaboration
  • Behavioral Management

References

  • Ana Sua-Hawkins, Operations Manager, Oranga Tamariki, 027 419 2287
  • David McCarthy, Former Manager, Te Hurihanga, +61 427 489 911

Personalskillsandattributes

  • Honest
  • Assertive
  • Patient
  • Resilient
  • Attentive
  • Reliable
  • Active Listener
  • Adaptive
  • Resourceful
  • Skilled analyst
  • Independent
  • Productive
  • Relationship builder
  • Team oriented
  • Confident
  • Conflict resolution
  • Energetic
  • Innovative
  • Skilled motivator
  • Diplomatic
  • Responsible

Affiliations

  • Swimming
  • League
  • Flying

Accomplishments

  • Emerging Leader award 2015
  • Residence Manager 2018

Certification

  • First Aid
  • Positive Parenting Programe
  • Crisis Prevention Institute
  • Trauma informed

Timeline

Hostel Supervisor

Sacred Heart College Hostel Ltd
05.2022 - Current

Tenancy Manager

Tamaki Housing Association
05.2020 - Current

Residence Manager

Oranga Tamariki
02.2018 - 05.2020

Team Leader Operations

Child, Youth & Family
01.2010 - 01.2018
  • First Aid
  • Positive Parenting Programe
  • Crisis Prevention Institute
  • Trauma informed

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Craig Ioane