An experienced IT Manager with 25+ years in the ICT industry. Both a strategic planner and a hands on manager with an impressive human and technical skill set, whose passion is driving business growth through technology. A great mentor and motivator with technical skills in most areas of ICT including Software Development, Infrastructure, and Telecommunications. A strategic thinker, able to look at the bigger picture. A great communicator, experienced at liaising with all levels of people. Strong vendor and client management. Excellent project management skills
Overview
5
5
years of post-secondary education
25
25
years of professional experience
Work History
IT Manager
Credit Consultants Group NZ Limited
Wellington
06.2002 - Current
Strategic and Budget planning
Management of infrastructure and software development projects.
Client tender and presentation involvement over a wide range of industries, including Government Departments, Banks, and Telecommunications companies.
Negotiation and administration of vendor, outsourcing and consultancy contracts and service agreements.
Project Management of key infrastructure and software projects using Agile methodology.
Maintained strategic technical relationships with clients.
Implemented Change Management and Incident Management procedures, creating new leadership positions and implementing best practices
Developed and implemented IT policies including Risk Management, Cryptographic Controls, Data management and Erasure.
Initiated the provision of end-user services, including help desk and technical support services.
Worked effectively with various stakeholders (executives, department heads, end users, vendors, and consultants) to define business and systems requirements.
Designed and implemented server and desktop virtualisation.
Design and implementation of SAN / Server solutions
Managed Migration of on-premises services to the cloud
Management of IT staff, including recruitment, retainment, training, conflict resolution, performance coaching and talent management.
Managed the Implementation of multiple telecommunications projects including full omni-channel PABX for a 50+ seat contact center.
Defined and implemented Disaster Recovery Policy and Procedures as well as contributing to the Business Continuity Plan.
Business Intelligence Consultant
Easys Limited
Wellington
07.2000 - 06.2002
Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
Consultation and tender involvement of Business Intelligence solutions for a variety of industries including many banks and government departments
Training of administrators, end users and report designers
Software Engineer Team Lead
Easys Limited
Wellington, WGN
02.1996 - 05.2000
Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.
Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Monitored debugging process results and investigated causes of non-conforming software.
Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Education
Dip in Business Computing (Top Graduate) -
Wanganui Polytechic
01.1993 - 12.1995
National Certificate in Business -
Wanganui Polytechnic
02.1991 - 11.1992
Skills
Software Development
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Timeline
IT Manager
Credit Consultants Group NZ Limited
06.2002 - Current
Business Intelligence Consultant
Easys Limited
07.2000 - 06.2002
Software Engineer Team Lead
Easys Limited
02.1996 - 05.2000
Dip in Business Computing (Top Graduate) -
Wanganui Polytechic
01.1993 - 12.1995
National Certificate in Business -
Wanganui Polytechnic
02.1991 - 11.1992
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