Summary
Overview
Work History
Education
Skills
Timeline
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Craig Seal

Lower Hutt,Wellington

Summary

Dynamic Senior Change Manager with Westpac New Zealand, skilled in driving operational efficiency and stakeholder engagement. Proven ability to analyze risks and implement effective change management strategies. Exceptional communicator and collaborative team player, adept at mentoring and developing training programs to ensure smooth transitions and enhance productivity.

Overview

21
21
years of professional experience

Work History

Senior Change Manager

Westpac New Zealand
06.2022 - Current
  • Directed initiatives to boost operational efficiency through streamlined processes.
  • Facilitated stakeholder engagement sessions to gather insights and align on strategic objectives during transitions.
  • Developed comprehensive change management plans to support organizational transformations and minimize resistance.
  • Mentored team members on best practices in change management methodologies and tools.
  • Analyzed impact assessments to identify potential risks and devise mitigation strategies for upcoming changes.
  • Designed training programs to equip staff with necessary skills for adapting to changes effectively.
  • Monitored progress of change initiatives, providing regular updates to senior leadership on outcomes and challenges encountered.
  • Conducted thorough post-implementation reviews to identify areas for improvement, refining future processes based on lessons learned from past experiences.
  • Oversaw multiple large-scale change initiatives simultaneously, exhibiting exceptional time management skills and adaptability under pressure.
  • Evaluated the impact of proposed changes, ensuring their alignment with overall business objectives.
  • Boosted stakeholder engagement through transparent communication and timely status updates on change projects.
  • Streamlined business processes, optimizing resources for increased productivity and cost savings.
  • Mentored junior Change Managers in best practices for successful project management and execution techniques in line with industry standards.

IT Change Manager

Fujitsu NZ
07.2019 - 06.2022
  • Led change initiatives to enhance operational efficiency and drive organizational transformation.
  • Developed and implemented communication strategies to engage stakeholders during transitions.
  • Facilitated workshops and training sessions to support employee adaptation to new processes.
  • Analyzed impact of changes on business operations, providing actionable insights for leadership.
  • Collaborated with cross-functional teams to ensure alignment on change management objectives.
  • Established metrics for evaluating success of change efforts, promoting accountability across teams.
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
  • Developed training materials and resources for smooth transitions during organizational changes.

IT Change Manager

Spark NZ Ltd
06.2013 - 05.2019
  • Continuous process management and improvement
  • Managing and identifying risk
  • Ensuring Support Teams adhere to the Change and Release Management processes
  • Service Level achievement
  • Compiling Business communications
  • Quality Assurance reviews
  • Performing Post Implementation reviews for failed changes
  • Continuous process management and improvement
  • Onboarded the Change Management processes for several new key customers.
  • Defining of the Change process in clear common-sense terms

Change Manager

Datacom
01.2011 - 06.2013
  • Ensuring that standardized methods and procedures were being used for efficient and prompt handling of all
    Changes.
  • Chaired weekly CAB meetings with representatives required from areas within IT and representatives from
    business units as well as any Third parties that are deemed necessary.
  • Customer and internal Reporting.
  • Effective communication plans.
  • Staff Training
  • Process improvement, design and documentation
  • Risk management as part of the Change Management Process

Operation and Mobile Specialist

TelstraClear Wellington
11.2004 - 10.2010
  • Managed and delivered ICT orders from start to completion.
  • Identified customer needs to prioritise caseloads.
  • Daily use of Microsoft Word Office Suite, such as Word and Excel
  • Responded to customer requests via telephone and email.
  • 2nd Level Mobile Support
  • Developed improvement plans
  • Strong  analytical skills
  • Organised resources and establishing priorities

Education

High School Diploma -

Wainuiomata High School
Lower Hutt, Wellington
1989

ITIL V3 Foundation Certificate: -

Auldhouse
Wellington, Wellington
2010

V3 Intermediate Release Control and Validation Certificate: -

Auldhouse
Wellington, Wellington
2014

Skills

  • Liaising with customers, vendors, Projects,Problem and Release Management on a daily basis
  • Productive internal and vendor business relationships
  • Skill in organizing resources and establishing priorities
  • Experience managing and identifying technical and process risk
  • Motivated Self-starter 
  • Excellent communication and written skills
  • Proven strong customer focus
  • Exceptional team player with collaborative abilities

Timeline

Senior Change Manager

Westpac New Zealand
06.2022 - Current

IT Change Manager

Fujitsu NZ
07.2019 - 06.2022

IT Change Manager

Spark NZ Ltd
06.2013 - 05.2019

Change Manager

Datacom
01.2011 - 06.2013

Operation and Mobile Specialist

TelstraClear Wellington
11.2004 - 10.2010

High School Diploma -

Wainuiomata High School

ITIL V3 Foundation Certificate: -

Auldhouse

V3 Intermediate Release Control and Validation Certificate: -

Auldhouse

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Craig Seal