Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
Generic

Craig Tillotson

Auckland

Summary

Dynamic retail sales assistant at Golf Warehouse Newton Road, Auckland with a passion for continuous growth in sales and management. Skilled in customer service and sales support, adept at fostering positive client relationships and streamlining sales processes. Proven track record of supporting sales teams, enhancing customer relations, and contributing to team success through adaptability and strong communication skills. Excellent organizational abilities and problem-solving expertise ensure smooth operations and achievement of results.

Overview

33
33
years of professional experience

Work History

Sales Assistant

Golf Warehouse
03.2018 - Current
  • My role involves ordering stock and merchandising stock and sales of equipment, club fitting, regripping of golf clubs, processing stock, organizing the repair of faulty equipment and general sales duties.

Store Manager

Barkers, St Luke's
05.2017 - 03.2018
  • My role involves leading a team of 8 staff at a busy Auckland-based retail store, Barkers St Luke's. As well as managing the team, I am involved in wider company decision making, including, rostering staff, hiring staff, opening and closing the store, eftpos and arena retail systems, visual merchandising, stocktakes and liaising with the Regional manager on store related decisions.
  • Strengths and achievements:
  • Helping to plan and execute visual merchandising for each season change overs.
  • Hiring, training and overseeing staff.
  • Controlling incoming stock for the store.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Assistant Store Manager

Barkers, Onehunga
12.2016 - 05.2017
  • My role involves helping leading a team of 9 staff at a busy Auckland-based retail store, Barkers Onehunga. As well as helping to manage the team, I am involved in wider company decision making, including, rostering staff, hiring staff, opening and closing the store, eftpos and arena retail systems, visual merchandising, stocktakes and liaising with the store manager on store related decisions.
  • Strengths and achievements:
  • Helping to plan and execute visual merchandising for each season change overs.
  • Hiring, training and overseeing staff.
  • Controlling incoming stock for the store.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Store Manager

Barkers, Takapuna
12.2015 - 11.2016
  • My role involved leading a team of five staff at a busy Auckland-based retail store, Barkers Takapuna. As well as managing the team, I am involved in wider company decision making, including, rostering staff, hiring staff, opening and closing the store, eftpos and arena retail systems, visual merchandising, stocktakes and liaising with the regional manager on store related decisions.
  • Strengths and achievements:
  • Helping to plan and execute visual merchandising for each season change overs.
  • Hiring, training and overseeing staff.
  • Controlling incoming stock for the store.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Assistant Store Manager

Barkers, Albany
05.2014 - 11.2016
  • My role involves helping to lead a team of eight staff at a busy Auckland-based retail store, Barkers Albany. As well as helping manage the team, I am involved in wider company decision making, including, rostering staff, hiring staff, opening and closing the store, eftpos and arena retail systems, visual merchandising, stocktakes and liaising with the store manager on store related decisions.
  • Strengths and achievements:
  • Helping to plan and execute visual merchandising for each season change overs.
  • Hiring, training and overseeing staff.
  • Controlling incoming stock for the store.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Store Manager

Rip Curl, Queen Street
11.2010 - 05.2014
  • My role involves leading a team of seven staff at a busy Auckland-based retail store, Rip Curl - Queen Street. As well as managing my team, I am involved in wider company decision making, including ordering stock, rostering staff, hiring staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and liaising with our overseas buyers and purchasing decisions.
  • Strengths and achievements:
  • Planning and visually merchandising stores for each season change overs.
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Department Manager - Games and Hardware

JB HI - FI, Albany
02.2009 - 11.2010
  • My role involves leading a team of five staff at a busy Auckland-based retail store, JB HI - FI. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in gaming and computer and gaming systems
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Department Manager - Games and Hardware

JB HI - FI, Queen Street
02.2006 - 02.2009
  • My role involves leading a team of five staff at a busy Auckland-based retail store, JB HI - FI. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in gaming and computer and gaming systems
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.

Store Manager

E C M Music, West City
01.2001 - 01.2003
  • My role involves leading a team of eight staff at a busy Auckland-based retail store, ECM Music. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in music and upcoming bands and concerts
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.
  • Updating customer order database and updating new releases when they became available.

Store Manager

Sounds Music Store, Lyn mall
03.1998 - 12.2001
  • My role involves leading a team of six staff at a busy Auckland-based retail store, Sounds Music. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in music and upcoming bands and concerts
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.
  • Updating customer order database and updating new releases when they became available.

Store Manager

Sounds Music Store, Manukau
06.1996 - 02.1998
  • My role involves leading a team of four staff at a busy Auckland-based retail store, Sounds Music. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in music and upcoming bands and concerts
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.
  • Updating customer order database and updating new releases when they became available.

Store Manager

Sounds Music Store, Milford
04.1994 - 06.1996
  • My role involves leading a team of four staff at a busy Auckland-based retail store, Sounds Music. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in music and upcoming bands and concerts
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.
  • Updating customer order database and updating new releases when they became available.

Store Manager

Sounds Music Store, Meadowlands
07.1992 - 03.1994
  • My role involves leading a team of three staff at a busy Auckland-based retail store, Sounds Music. As well as managing my team, I was involved in wider company decision making, including ordering stock, rostering staff, opening and closing the store, eftpos and winpos retail systems, visual merchandising, stocktakes and ensuring that the department achieved it's KPI'S and made budgets.
  • Strengths and achievements:
  • Keeping up to date with the latest in music and upcoming bands and concerts
  • Hiring, training and overseeing staff.
  • Running and controlling stock takes in various stores.
  • Successfully hitting budgets for the store.
  • Successfully hitting the KPI'S for the store.
  • Successfully looking for trends in the market place and reacting accordingly to achieve the KPI'S for the store.
  • Updating customer order database and updating new releases when they became available.

Education

Diploma - Media Design

Media Design School
Auckland, AUK
01.2005

University of Auckland
Auckland
01.1991

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Edgewater College

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise
  • Cash register operation
  • Complex Problem-solving
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Product merchandising

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Sales Assistant

Golf Warehouse
03.2018 - Current

Store Manager

Barkers, St Luke's
05.2017 - 03.2018

Assistant Store Manager

Barkers, Onehunga
12.2016 - 05.2017

Store Manager

Barkers, Takapuna
12.2015 - 11.2016

Assistant Store Manager

Barkers, Albany
05.2014 - 11.2016

Store Manager

Rip Curl, Queen Street
11.2010 - 05.2014

Department Manager - Games and Hardware

JB HI - FI, Albany
02.2009 - 11.2010

Department Manager - Games and Hardware

JB HI - FI, Queen Street
02.2006 - 02.2009

Store Manager

E C M Music, West City
01.2001 - 01.2003

Store Manager

Sounds Music Store, Lyn mall
03.1998 - 12.2001

Store Manager

Sounds Music Store, Manukau
06.1996 - 02.1998

Store Manager

Sounds Music Store, Milford
04.1994 - 06.1996

Store Manager

Sounds Music Store, Meadowlands
07.1992 - 03.1994

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Edgewater College

Diploma - Media Design

Media Design School

University of Auckland

Hobbies and Interests

I am a very social person and enjoy meeting people. I enjoy following golf and actively seek out the latest trending players and equipment. I love the beach and the outdoors and enjoy being physically active. I love travelling and have been to New York, Los Angeles and throughout Europe. I am very dependable, trustworthy and have a very high work ethic.

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Craig Tillotson