Craig Welch
Oamaru North,Oamaru
Summary
I am a motivated Storeman Manager/Salesperson, presently working at North Otago Pastoral Services in Oamaru. I have 16 years of sales and managerial experience, which has given me strong skills in customer service. Over this time, I have learned management skills in the field of products, quoting, and ordering stock, while adapting to pressures and timelines. I have an in-depth working knowledge of our computer inventory system, and I am passionate about supplying and assisting customers in finding solutions. By working with team members, liaising with suppliers, and account representatives, I have achieved excellent working relationships with farming customers. This is evident by maintaining three years of successfully supplying two corporate farming customers, suppliers, and representatives.
During my role at Super Liquor, I was Sole Charge of the store, including part time staff, every Friday evenings and Saturdays. During this time, there were no breaches of the Sale of Liquor Act when regularly being tested by outside agencies and customers.
Overview
2026
2026
years of professional experience
Work History
Storeman Manager / Salesperson
North Otago Pastoral Services
Oamaru, Waitaki District
06.2013 - Current
- Greeted and assisted customers to foster positive experiences.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by company.
- Cultivated key customer relationships, driving increased sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Responded promptly to customer inquiries regarding product availability or shipment status.
- Managed vendor relationships, including resolving quality issues and negotiating pricing terms.
- Coordinated deliveries and shipments to meet operational deadlines.
- Coordinated deliveries with suppliers, ensuring timely receipt of goods to meet operational needs.
- Conducted regular stock counts to maintain accurate inventory records.
- Maintained accurate records of incoming and outgoing shipments daily.
- Oversaw inventory levels to ensure adequate stock for operations. to ensure optimal stock availability.
- Managed inventory levels and organised stock in warehouse environment.
- Coordinated receipt of stock deliveries and inspected incoming equipment for damage or completeness.
- Inspected incoming goods for quality and compliance with standards.
- Received and inspected incoming goods, ensuring accuracy of shipments.
- Operated forklifts and pallet jacks for efficient material handling.
- Operated forklift to move materials around the warehouse.
- Maintained inventory records using computerised systems.
- Managed inventory tracking and physical inventory counts to minimise loss.
- Conducted regular inspections of inventory to maintain quality standards.
- Assisted with physical inventories and conducted audits of inventory accuracy.
- Organised storage area to ensure efficient stock management.
- Collaborated with team members to streamline shipping processes and workflows.
- Maintained cleanliness and safety standards within the warehouse environment.
- Maintained a clean, organised work environment at all times.
- Ensured safe operation of all equipment used in the warehouse environment.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Verified accuracy of data entered into database system by other team members.
Duty Manager
Super Liquor Oamaru
Oamaru, Waitaki District
10.2008 - 06.2012
- Supervised daily store operations and staff performance during shifts.
- Managed inventory levels to ensure product availability and freshness.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Ensured compliance with health and safety regulations in the store environment.
- Conducted regular audits of stock and sales, ensuring accurate reporting.
- Fostered a positive team culture through effective communication and collaboration.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to streamline operations and improve productivity.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Monitored performance of staff members and provided constructive advice.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Liaised with other departments to ensure seamless operations across the organisation.
- Monitored inventory levels to ensure product availability for customers.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded promptly to any emergency situations that arose during shifts.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Negotiated with suppliers to secure cost-effective resources.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
Police Officer
New Zealand Police
Christchurch, Canterbury
1984 - 2000
- 1998 - New Zealand Police Promotional Exams (Sergeant exams)
Armoured Corps Crewman
New Zealand Army
Christchurch, Canterbury
1978 - 1983
Education
National Certificate 1st Line Management -
Otago Polytechnic
Dunedin, NZ01-2006
University Entrance -
Keri Keri High School
Keri Keri01-1976
Skills
- Forklift operation: I hold a current forklift licence
- Inventory and stock management: I ensure that stock and orders are received in a timely and correct manner, and I have an in-depth working knowledge of our computer inventory system
- Customer service: I assist customers in finding solutions, communicate with suppliers and key account representatives, and provide advice and product quotes to customers
- Effective communication: I am regularly speaking with and listening to customers, team members, key account representatives, and supply and transport companies so as to achieve our daily Goals and to build trust with customers
- Training and development: I keep up to date with computer systems, new products, quoting, ordering, and stock management
- Shipping and receiving: Daily liaison with supply companies, transport companies, and account representatives, to achieve daily goals
- Product knowledge: I have an extensive knowledge of the numerous products I deal with I keep informed by researching and speaking with suppliers and representatives so I can give concise and reliable information to customers
- Paperwork management: Throughout my career, I have practiced both my written communication and tech skills, and I am able to write coherent and succinct information both on paper and with computer programs
- Organising and planning: I routinely work without supervision to provide an effective service to our customers and our key representatives, ensuring the smooth running of the store I have established effective time management skills and have the ability to set priorities to ensure customers' needs are met Adaptability is a key part of my work day, and I am conscious that priorities can change at any given moment I have the ability to switch to more urgent tasks if required
Timeline
Storeman Manager / Salesperson
North Otago Pastoral Services
06.2013 - Current
Duty Manager
Super Liquor Oamaru
10.2008 - 06.2012
Police Officer
New Zealand Police
1984 - 2000
Armoured Corps Crewman
New Zealand Army
1978 - 1983
National Certificate 1st Line Management -
Otago Polytechnic
University Entrance -
Keri Keri High School