Versatile and results-driven business manager and consultant with 25 years experience in making plans and concepts a reality. My goal is to help businesses achieve their full potential sooner by combining smart market segmentation with bold positioning of remarkable products and experiences. A champion of experience quality including judging the New Zealand Tourism Awards over the past decade.
Business owner assisting multiple clients to deliver sustainable tourism development projects including:
Contracted to Qualmark New Zealand to develop a new star grading system for Guest & Hosted accommodation. Also re-developed their star grading system for hotels and assisted in developing the endorsement programme for non-accommodation tourism businesses.
Responsible for international and domestic marketing as well as managing four visitor centres with up to 40 staff, an annual turnover approaching $8m and an operating budget of $2.2m
Managed the marketing and communications, pricing and yield management across eight long distance train routes including The TranzAlpine.