CRAVEN WHITEHEAD

Front of House Employee

Porthouse Bar & Eatery

07.2019 - Current

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Helped guests at tables when in need of assistance.
Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Established welcoming atmosphere by greeting each guest warmly.
Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Reset tables between guests by restocking low items and wiping down surfaces.
Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Collaborated with event planners to execute private functions smoothly, leading to repeat business opportunities.
Supported the marketing team by providing feedback on promotional materials and suggesting ideas for special events or holiday menus.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Accurately operated cash register to process customer payments.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Documented customer orders and conveyed special requests to kitchen staff.
Brewed coffee and tea and changed out drink station syrups.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Completed milkshakes and ice cream desserts for customers.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Observed customer purchases in line and differentiated between standard portions.
Completed Bar line cleans with professionalism, as well as on floor training to members.