Crayton D'Souza
Invercargill,New Zealand
Summary
Dynamic senior site supervisor with extensive experience in team management and leadership. Proven track record of exceeding safety compliance and quality assurance standards on multiple projects. Expertise in fostering collaboration and enhancing operational efficiency. Committed to driving results and empowering teams to achieve excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Site Supervisor
Altitude Resurfacing
, Invercargill
08.2023 - Current
- Led seven site supervisors to achieve high standards of paint build quality for final handover.
- Managed projects throughout tower painting lifecycle, from planning to final walkthroughs and closeout.
- Collaborated daily with operation manager, compliance manager, project managers, and site supervisors to drive seamless project execution.
- Coordinated with external stakeholders like ICS, Lumen, and Transpower to facilitate safe site visits and audits.
- Demonstrated professionalism in project delivery, ensuring compliance with safety and environmental standards.
- Trained personnel in health and safety protocols; conducted biannual gear safety inspections and instrument calibrations.
- Prepared weekly reports on quality, safety, and data management using Microsoft Excel and Word.
- Fostered effective collaboration among operational, compliance, and project management teams, enhancing overall project synergy.
Coatings Inspection (Internal)
VIP Coatings
, Christchurch
04.2023 - 06.2024
- Supervised team of painters in residential and commercial projects.
- Inspected surfaces for readiness and quality assurance before painting.
- Prepared surfaces by cleaning, sanding, and patching prior to painting.
- Applied paint using brushes, rollers, and spray equipment for various projects.
- Mixed paints and finishes according to specifications for consistency and color match.
- Ensured compliance with safety regulations on job sites daily.
- Trained and guided employees on daily tasks to enhance team performance.
- Collaborated with diverse coworkers to achieve project goals and resolve product and service-related issues.
Tower Structure Maintenance
Altitude Resurfacing
08.2018 - 03.2023
- Certified level 4 NZQA high voltage electrical tower maintenance expert specializing in high pressure abrasive blasting and protective coatings.
- Applied carbonex and camovin paint systems to enhance durability and protection of structures during maintenance operations.
- Executed tests, measurements, and calibrations for gauges, ensuring precise DFT and WFT readings for reliable maintenance assessments.
- Utilized De-Felsko PosiTector with various attachments for precise calibration and recording of measurements.
- Completed essential environmental paperwork according to material data sheet specifications.
- Led daily tailgate meetings to gather environmental data, promoting compliance with safety and regulatory specifications.
- Constructed and installed sites following company specifications while maintaining a safe work environment.
- Conducted troubleshooting and repairs on plant machinery during site visits.
Operations Manager
Advance Intelligence Pvt. Ltd.
02.2013 - 07.2017
- Managed daily operations of multiple departments, enhancing overall efficiency.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Spearheaded multiple projects from concept to completion, managing budgets and timelines effectively.
- Implemented cost-saving initiatives to reduce overhead costs.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Demonstrated and supported continuous improvement and growth mindset.
Client Relationship Manager
HSBC
06.2011 - 12.2013
- Implemented proactive strategies for long-term relationship management with clients.
- Strengthened relationships by collaborating with clients to create strategies for overcoming industry obstacles.
- Resolved customer complaints and issues to enhance satisfaction, contributing to improved yearly satisfaction statistics.
- Identified new business opportunities by proactively engaging with prospects.
- Developed presentations for potential customers using data-driven insights on market trends to enhance engagement.
- Maintained records of all interactions with customers using CRM software tools.
Customer Service Representative
BankWest
03.2010 - 06.2011
- Demonstrated a commitment to providing excellent customer service by addressing all concerns promptly and professionally.
- Utilized effective communication skills to build relationships with clients, colleagues and management.
- Developed individualized customer service plans that boosted client satisfaction and supported revenue growth.
- Analyzed customer behavior patterns to tailor services that enhanced customer experience.
- Provided comprehensive advice based on client needs assessments to align services with individual requirements.
- Developed a strong understanding of financial products and services to effectively serve customers' needs.
- Adhered to company policies and procedures while meeting goals established by management.
- Generated leads through cold calling, email campaigns, social media outreach.
- Developed presentations for prospective clients outlining the benefits of using our services.
Customer Sales Representative
HSBC Electronic Data Processing
07.2005 - 12.2007
- Achieved best salesperson for 3 months in the year and runner-up twice, always with a 4-star or 5-star rating.
- Delivered customer service and support to direct sales customers, resolving inquiries promptly to enhance customer satisfaction.
- Gained in-depth product knowledge to effectively address customer inquiries and enhance overall service quality.
- Performed outbound follow-up calls to ensure resolution of customer issues and satisfaction with service provided.
- Implemented strategies that improved overall customer experience ratings resulting in increased client retention rates.
- Recognized trends in customer feedback and reported them to supervisor for consideration of process improvements.
- Worked with cross-functional teams on process improvement projects, contributing to enhanced customer experiences.
- Received the best trainee award during my initial training period.
Education
Post Graduate Diploma - Business And Management
Southern Institute Of Technology
Invercargill07-2018
Bachelor Of Business Administration -
Curtin University
Perth03-2011
Indian School Certificate -
Don Bosco School
Kolkata07-2005
Skills
- Construction management
- Site management
- Project management
- Health safety assurance
- Safety compliance
- Site quality assurance
- Team leadership
- Budget oversight
- Progress reporting
- Data reporting
- Construction techniques
- Staff management
Certification
- Working at Heights
- Permit Recipient
- Substation Entry 1
- TSM L4
- Technical Expert (Grid Skills)
- EWP
- Certificate in Advertising for print
Availability
available fostart
References
Brandon, Stephens, Technical Associate, bnstephens91@gmail.com, (027) 846-6291, Water Force, Ex-Supervisor Altitude Resurfacing
Awards & Honors
Winner of Start Up week - Best Business Idea Presentation, Top Student - Co-hort 17/18, Runner-up Business Capstone - Financial modelling, Winner - Debate 2010 - "Sales is more relationship than product knowledge"
Timeline
Senior Site Supervisor
Altitude Resurfacing
08.2023 - Current
Coatings Inspection (Internal)
VIP Coatings
04.2023 - 06.2024
Tower Structure Maintenance
Altitude Resurfacing
08.2018 - 03.2023
Operations Manager
Advance Intelligence Pvt. Ltd.
02.2013 - 07.2017
Client Relationship Manager
HSBC
06.2011 - 12.2013
Customer Service Representative
BankWest
03.2010 - 06.2011
Customer Sales Representative
HSBC Electronic Data Processing
07.2005 - 12.2007
Post Graduate Diploma - Business And Management
Southern Institute Of Technology
Bachelor Of Business Administration -
Curtin University
Indian School Certificate -
Don Bosco School