Crayton D'Souza
Invercargill,New Zealand
Summary
Dynamic technical expert with over 6 years of hands-on experience in the electrical transmission line industry, adept at prioritizing projects, planning workflows, and leading teams to achieve operational objectives. Proven ability to excel in deadline-driven environments while managing complex tasks efficiently. Recognized for strong leadership and decision-making skills, fostering a collaborative atmosphere that drives team success and enhances productivity. Committed to delivering innovative solutions that align with organizational goals and improve overall performance.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Senior Site Supervisor
Altitude Resurfacing
03.2023 - Current
- Involved in the management of the lifecycle of the tower painting projects from planning and mobilisation through to final walkthroughs and close out.
- Collaborate with operation manager, Compliance Manager, Project Managers and site supervisors on a daily basis to ensure that projects are running both efficiently, correctly, compliant and on budget.
- Prepare and produce weekly progress reports on quality, safety and data management throughout the progress of the projects.
- Conduct training sessions and refreshers on heights and rescue, gear inspections, instrument inspection and calibration and distribute reports of the same to the compliance manager and operations manager.
- Collaborate and coordinate with external stakeholders like ICS, Lumen and Transpower to ensure that site visits and audits are done safely and with minimal disruptions to the crews.
- Monitor and review team progress and stock utilisation to ensure projects are running efficiently and on budget.
- Participate in start up meetings for planning of costs budgets and mobilisation strategies along with forecasted timelines for completion and final handover.
Tower Structure Maintenance
Altitude Resurfacing
08.2018 - 03.2023
- Level 4 NZQA certified High Voltage Electrical Tower Maintenance expert with a strand in High Pressure Abrasive blasting and Protective coatings applications.
- Well versed in the application of Carbonex and Camovin paint systems.
- Extremely knowledgeable about DFT's WFT's and how to test measure and calibrate gauges. Well versed in the use of De-Felsko Posi-Tector its various attachments and how to calibrate, use and record readings.
- Conducted and completed required paperwork for essential environmental as desired by the material data sheets specifications.
- Was instrumental in conducting daily tailgates, collecting necessary environmental data and ensuring required specifications were adhered to.
- Built and installed sites per company specifications and maintained safe work environment daily.
- Performed troubleshooting and repair for plant and machinery as required when on site.
Operations Manager
Advance Intelligence Pvt. Ltd.
02.2013 - 07.2017
- Managed the daily operations of multiple departments to maximize efficiency.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Implemented cost-saving initiatives to reduce overhead costs.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Created an environment of open communication between departments that improved collaboration among teams.
Client Relationship Manager
HSBC
06.2011 - 12.2013
- Identified new business opportunities by proactively engaging with prospects.
- Created presentations for potential customers, leveraging data-driven insights into market trends.
- Implemented proactive strategies for long-term relationship management with clients.
- Maintained records of all interactions with customers using CRM software tools.
- Fortified positive relationships by helping build strategies for overcoming industry obstacles.
- Addressed and resolved customer complaints and issues to improve satisfaction, resulting in an increase of yearly customer satisfaction statistics. (Employee of the Month September 2011, August 2012, April 2013 and September 2013.)
Customer Service Representative
BankWest
03.2010 - 06.2011
- Demonstrated a commitment to providing excellent customer service by addressing all concerns promptly and professionally.
- Recognized patterns in customer behavior which enabled me to provide more tailored services.
- Utilized effective communication skills to build relationships with clients, colleagues and management.
- Adhered to company policies and procedures while meeting goals established by management.
- Developed strong understanding of financial products and services to effectively serve customers' needs.
- Created individualized customer service plans to improve client satisfaction and increase revenue.
- Developed presentations for prospective clients outlining the benefits of using our services.
- Generated leads through cold calling, email campaigns, social media outreach.
- Delivered comprehensive advice based on individual needs assessment interviews with clients.
Customer Sales Representative
HSBC Electronic Data Processing
07.2005 - 12.2007
- Provided exceptional customer service and support to direct sales customers, resolving inquiries in a timely manner.
- Developed strong product knowledge to accurately answer customer questions regarding products.
- Performed outbound follow-up calls to ensure resolution of customer issues and satisfaction with service provided.
- Implemented strategies that improved overall customer experience ratings resulting in increased client retention rates.
- Recognized trends in customer feedback and reported them to supervisor for consideration of process improvements.
- Collaborated with cross-functional teams on projects related to process improvement initiatives.
- Achieved best salesperson for 3 months in the year and runner-up twice, always with a 4-star or 5-star rating.
- Received the best trainee award during my initial training period.
Education
Post Graduate Diploma - Business
Southern Institute Of Technology
Invercargill07.2018
Bachelor Of Business Administration - undefined
Curtin University
Perth03.2011
Indian School Certificate - undefined
Don Bosco School
Kolkata07.2005
Skills
- Project life cycle management
- Budgeting and cost control
- Stakeholder and client management
- Quality assurance in health and safety
- Progress reporting and cross functional collaboration
Certification
- Working at Heights
- Permit Recipient
- Substation Entry 1
- TSM L4
- Technical Expert (Grid Skills)
- EWP
- Certificate in Advertising for print
Timeline
Senior Site Supervisor
Altitude Resurfacing
03.2023 - Current
Tower Structure Maintenance
Altitude Resurfacing
08.2018 - 03.2023
Operations Manager
Advance Intelligence Pvt. Ltd.
02.2013 - 07.2017
Client Relationship Manager
HSBC
06.2011 - 12.2013
Customer Service Representative
BankWest
03.2010 - 06.2011
Customer Sales Representative
HSBC Electronic Data Processing
07.2005 - 12.2007
Bachelor Of Business Administration - undefined
Curtin University
Indian School Certificate - undefined
Don Bosco School
Post Graduate Diploma - Business
Southern Institute Of Technology
Awards & Honors
Winner of Start Up week - Best Business Idea Presentation, Top Student - Co-hort 17/18, Runner-up Business Capstone - Financial modelling, Winner - Debate 2010 - "Sales is more relationship than product knowledge"