Cressida D'Costa

Customer Service: • Provide exceptional customer service to every customer

• Promote loyalty program and promotions to customers

• Complete sale transactions using POS

Safety: • Maintain awareness of and ability to undertake emergency procedures at any time

• Conduct activities in accordance with safety and operational procedures

Cleaning: • Maintain clean site including bathroom, shop floor, forecourt, kitchen, storage, fridge and console areas

• Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins Food Preparation & Barista:

• Cook food products using Merry Chef oven and other appliances

• Prepare coffees using barista equipment

• Complete temperature checks – food and equipment • Prepare and maintain food labels with accurate product and expiry information Merchandise:

• Replenish shop stock in accordance with store operational procedures

• Front and face stock and dispose of out of date stock in accordance with store operational procedures

• Remove out of date stock

• Complete stock delivery activities in accordance with store operational and safety procedures

• Move stock around to different areas of the service station in accordance with safety and manual handling policies and procedures Team Communication:

• Review and update communications diary and other store communications

• Communicate with team members and manager on safety, operational and other matters as required to fulfill the role requirements

• Led 360-degree recruitment processes for multiple large-scale projects across various regions within the Kingdom of Saudi Arabia, with a primary focus on the NEOM mega-project.
  
  • Collaborated closely with project managers and HR teams to identify staffing needs, define job requirements, and develop comprehensive recruitment strategies tailored to each project's unique demands.
  
  • Sourced, screened, and shortlisted candidates for a wide range of positions, from entry-level roles to senior executive positions, ensuring a strong cultural and technical fit.
  
  • Utilized a variety of sourcing channels including job boards, social media, industry networks, and professional associations to attract top talent both locally and internationally.
  
  • Managed the end-to-end recruitment process, including interviewing candidates, conducting reference checks, negotiating offers, and facilitating smooth onboarding processes.

• Sourcing and screening, Headhunting (executive search) & Talent Mapping Emiratization
• Specialized in international & local recruitment campaigns
• Recruitment, Interview Coordination
• Social Media, Job Portals, Referrals and networ and Mobilization
• Taking care of recruitment process for hiring across multiple positions
• Liaising with HR Head & panel of doctors in fulfilling the vacant positions for manpower pooling
• Sourcing, Screening CVS for the required vacancies through LinkedIn and creating job advertisements on the portal
• Reviewing the shortlisted CVS and taking necessary information of the candidates
• Conducting a check on the medical License copy and educational qualifications
• Scheduling interviews for the shared profiles with the department head either online/ in person
• Sharing necessary feedback with the candidates
• Maintaining employee records, CVS database, and other necessary documents
• Maintaining Recruitment Database in Excel for all the candidates.

• Managing and carrying out the entire recruitment process from start to finish
• Receiving and reviewing applications, conducting interviews and testing, and compiling a candidate shortlist for the client
• Hiring for a variety of technical and non-technical positions
• Assessing a candidate's qualifications, certifications, relevant experience, skills, and salary information against the job requirements
• Creating CVs and correspondence to send to clients in regards to qualified candidates
• Shortlisting applicants through pre-screening and interviews using tools such as online assessment exams and video/telephone interviews
• Collaborating closely with the company to understand requirements and develop plans to satisfy the company's hiring objectives
• Writing job descriptions and creating job advertisements

HR Administration:

• Gathering required documentation from selected candidates, such as employment offers, salary certificates, and salary transfer letters
• Sending paperwork for selected candidates' Visa processing and liaising with PRO
• Providing the employee with a visa and confirming the employee's arrival date
• Creating and delivering joining reports to the client
• Notifying staff of visa renewals and collaborating with the public relations department
• Keep track of all personnel data and information

Recruitment campaigns and BULK HIRING

• TAKREER Campaign, -Oil and Gas-2019
• Etisalat Campaign (UAE) Telecom - 2019
• Online Portals
• Identifying different ONLINE WEB PORTALS to meet current vacancy requirements
• Various Online Recruitment Sites (Oil & Gas Job Search Indeed.ae /Bayt/Naukri gulf/NaukriIndia / LinkedIn) are familiar with.

• Managing Al Wasita Emirates' Retail and Catering divisions, which includes supermarkets and offshore sites
• Maintain an individual file for each employee with all essential documentation and handle all HR tasks from employee onboarding to exit formalities, including induction
• Taking care of payroll, including calculating leave, updating leave balances, and computing the Full and Final Settlement for resigned employees
• Providing the PRO with the relevant documentation when applying for a new visa and when requesting the cancellation of residency
• Managing medical reports once an employee has had a visa medical examination

• Identify new avenues for active and passive candidate recruitment and make recommendations
• Headhunting and talent search for mid-level, senior-level, and executive-level positions
• Involved in worldwide recruitment for a variety of industries, including pharmaceuticals, legal services, marketing, retail, and human resources, among others
• Planning and execution of recruitment at various levels using novel recruitment strategies, such as headhunting
• Market Mapping, Networking & Referencing, LinkedIn Search, Internet Research, Executive Search, and other similar services are available
• Create networks in order to locate qualified passive candidates
• To obtain possible recommendations, do a search for appropriate prospects via mapping, cold calling, social networking sites, or interaction with associates
• Interviews for pre-screening should be conducted to find qualified candidates, by using Boolean search

• Working with a variety of clients on talent acquisition
• Creating leads for the organization via LinkedIn, Naukri, Circle, and other similar sites
• Client research and vendor management are two of the most important aspects of my job
• Keeping long-term relationships with all clients and consultants
• Worked on email marketing and obtaining leads from LinkedIn, naukari.VC circle, and other sources
• Making cold calls and sending cold emails
• Recruiting Clients and Consultants, etc
• Email marketing and obtaining leads from LinkedIn, naukari.VC circle, and other sources
• Keep track of new employees, vacations, and sick days in the HR database
• Arrange for HR projects, meetings, and training sessions
• Gaining a thorough understanding of the JD and screening CVs that meet the criteria
• To filter candidates on time, conduct interviews using a variety of dependable recruiting and selection tools/methods
• Conducting screening interviews over the phone or in person
• Participating in monthly/weekly meetings and managing a staff of eight people
• Taking ownership of customer service issues and proactively following up for resolution, preparing monthly performance evaluations, and reporting daily activity.