Cris Rukuwai

Co-ordinate visits for supervised contact.

Build relationships with Court and OT

Manage a team of supervisors including doing rosters

Responsible for Court reports and reports to OT re visits

Facilitate staff meetings

Filing of court documents both electronically and hard copy

Pre assessments of parties concerned before visits commence, to assess risk and suitability of service

Liaise with Family court and Lawyers

Facilitation of MOJ programme - Parenting through Separation

Keeping up to date information for Invoicing and monthly invoicing and sending out invoices once received back from accounts dept

Sending through staff hours for payroll

Answering queries re service or programme

• Supporting callers through crisis. Answering phones, entering accurate information into computer.
• Maintaining relationships with Police and other external agency, and attending regular supervision.

• Court support pilot scheme - Set up new initiative,
• Build strong and supportive networks with various agencies.
• Create data base for information and accurate record keeping, also maintaining confidentiality.
• Data entry of confidential reports. Respecting other agencies processes and environments. ie Court process and Police processes and requirements.

Crisis intervention team - After hours role supporting victims of sexual assault.

Role involved: Survivor advocacy, Engaging and supporting Whanau,

Inter-agency engagement, Data input of Process analysis and implementation on computer, Phone queries on Crisis line overnight, Accurate and detailed record keeping and data entry on computer

system. Client follow up as and when required.

• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
• Counseled and helped to stabilize consumers and caregivers in crisis situations
• Provided emergency response in crisis situations to diffuse tensions and prevent violence
• Built partnerships with related organizations to develop support and gain greater attention for important issues

• Main administrative support for Depot Manager.
• Staff support for payroll issues and queries.
• Data entry - Maintenance of data bases for equipment maintenance and electrical testing, Maintenance of staff qualifications and certificates (when needing renewal) and arranging new certification training.
• Ordering stationary and other tool and goods purchases, then completion of purchase orders.
• Filing and archiving (sending old archives to storage or for destruction)
• Hazard collection information, First aider, Customer service duties, reception ie answering phones.
• Greeting new employees and getting their health and safety clothing sorted.
• Meeting any visitors and advising of site safety rules.
• General administration as well. Maintaining good staff and customer relationships.

Sole charge of three staff,

Daily banking of monies received.

Helping to clean campers

Responsible for picking up and dropping off of clients to and from airport.

Arranging COF's and and repairs and maintenance of vehicle.

Greeting customers and making sure of their knowledge about insurances and explaining the fine print of their responsibilities.

Keeping accurate records for all vehicles and rental hires and entering of data into computer data base for parent company.

Handling of customer inquiries, following up of rental issues.

Sending information to parent company of staff hours for payroll.

Helped run programs for those suffering from Mental Illness

Preparing clients for integrating into the community, ie social skills as well as skills for taking care of themselves.

Running programs, ie: gardening, aqua walking, craft groups, women's group, self-expression and music.

Also involved with the production of our mini newsletter type magazine. Requirements of this role included:

: data entry of information and proposals for new initiatives for client support.

: Liaising with other support agencies.

: Keeping accurate and confidential information recorded as required.

: Completed a paper at MIT “Understanding Mental Health from a community

perspective” B- was achieved.