Cristine Joy Bactad

• Deliver recovery-focused support to whaiora experiencing mental health challenges.
• Facilitate culturally responsive programmes and activities that promote wellbeing, independence, and community participation.
• Collaborate with whaiora, residential staff, and whānau to assess strengths, set goals, and develop personalised action plans that promote recovery and autonomy.
• Monitor mental and physical wellbeing and provide early intervention where appropriate.
• Support independent living skills including budgeting, meal preparation, household management, and daily routines.
• Maintain accurate documentation and contribute to safe, person-centred care practices.
• Acted as Health and Safety Representative, ensuring workplace compliance with safety protocols., promoting workplace safety and wellbeing.
• Provided emotional support to clients, fostering a safe environment for mental well-being.
• Assisted in implementing individualized care plans tailored to client needs.
• Monitored client progress and reported behavioral changes to healthcare professionals.

• Facilitated support for individuals with intellectual disabilities in residential and day-service environments.
• Implemented person-centred and behaviour support plans that promoted independence, choice, and quality of life.
• Provided assistance with personal care, daily living activities, and community participation to enhance social inclusion.
• Administered and supported medication management in accordance with organisational policies.
• Cultivated positive relationships with individuals, families/whānau, and multidisciplinary teams to support collaborative care.
• Supported individuals to achieve personal goals through skill development and community engagement.
• Mentored and supported new staff members while promoting best-practice standards.

• Additional Administrative Responsibilities (2021–2024)
• Mentored junior staff, fostering professional growth and improving team performance.
• Coordinated staff rosters and scheduling to ensure efficient day-service operations.
• Maintained client records, documentation, and administrative systems.
• Assisted managers with reporting, compliance, and general administrative tasks. • Supported programme coordination and daily service operations.

• Provided compassionate support with personal care and daily living activities.
• Assisted residents with mobility, hygiene, nutrition, and social engagement.
• Maintained accurate records while promoting dignity, privacy, and wellbeing.

• Delivered excellent customer service in a fast-paced hospitality environment.
• Supported daily operations to enhance guest satisfaction and maintain high facility standards.
• Monitored pool facilities to ensure safety and cleanliness for guests.
• Conducted routine maintenance checks on pool equipment and water quality.
• Assisted in managing guest inquiries and provided exceptional customer service.

• Administered comprehensive nursing care to critically ill patients in an intensive care unit.
• Monitored patient vitals, ensuring timely interventions for critical changes in condition.
• Administered medications and treatments according to established protocols and physician orders.
• Educated patients and families on care plans, promoting adherence and understanding of treatment options.
• Collaborated with multidisciplinary teams to coordinate comprehensive patient care strategies.
• Maintained accurate clinical documentation and ensured high standards of patient safety.