Cristy Espinas
Auckland
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
22
22
years of professional experience
Work History
Office Assistant
Dessert Kitchen Ltd.
02.2024 - 10.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents such as the Employee Manual to produce precise, accurate and professional communication.
- Assisted in financial tasks such as processing invoices and payments through Xero.
- Self-motivated, with a strong sense of personal responsibility.
Stock Taker (Part Time)
Hardware Engineering Supplies
12.2023 - 02.2024
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
HQ Support
Electoral Commission For The General Election
07.2023 - 12.2023
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
- Performed within a team environment, provided support to the Recruitment and Rostering Manager, Electorate Manager, Logistics and Supplies Manager.
- Processed incoming applications through SnapHire, reviewed and sorted them according to job requirements and then contact applicants for phone screens to schedule interviews.
- Worked with RRM with interviewing and assessments, conducted reference checks, screened resumes, followed up offer packages, as well as routine administrative support.
- Participated in post-election tasks, such as processing and counting votes, scanning election rolls, and other tasks as directed.
HR Generalist
Bagosphere
08.2022 - 02.2023
- Pre-screened resumes through ClickUp prior to sending to corporate hiring managers for consideration.
- Supported company growth by leading successful recruitment and hiring campaigns across recruitment and social media platforms such as Indeed, LinkedIn, Jobstreet and Facebook.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Administered employee benefits programs and assisted with open enrollment.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Improved office efficiency by effectively managing internal communications and correspondence through Slack, email, Zoom and other platforms.
- Developed and monitored employee recognition programs.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Administration and Human Resource Officer
Chint West Asia & Africa, FZE
02.2011 - 07.2018
- Championed process improvements initiatives that led to increased productivity and reduced waste within the department.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant standards and guidelines.
- Reduced operational expenses through strategic vendor negotiations and procurement policies.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Sales Associate
Silentnight UAE
12.2007 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed returns, exchanges and refunds in accordance with company policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Travel Consultant
The Baron Travel Corporation
06.2004 - 07.2007
- Built strong relationships with clients through exceptional communication and personalized service.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Organized trips for individual, family and business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
HR Assistant
Victorias Milling Company
01.2003 - 03.2004
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee attendance records.
Education
Bachelor of Arts - Interdisciplinary Studies
University of St La Salle
Bacolod City, PhilippinesSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Office management
- Front office management
- Invoice processing
- Human resources management (HRM)
Languages
English
Full Professional
Filipino
Native or Bilingual
Accomplishments
- Saved $6000 annually in freight charges, finding discrepancies between the freight contract and what we were charged.
- Contributed to the increase in revenue through strategic upselling efforts.
- High accuracy in payment processing processing orders and resolving customer billing issues.
- Streamlined Document Control Processes - collaborated in revamping document control procedures, which resulted in 20% reduction in document retrieval times.
- Streamlined the office operations manual - collaborated in revamping SOP/Company Manual, resulting in a significant increase in operational efficiency.
Timeline
Office Assistant
Dessert Kitchen Ltd.
02.2024 - 10.2024
Stock Taker (Part Time)
Hardware Engineering Supplies
12.2023 - 02.2024
HQ Support
Electoral Commission For The General Election
07.2023 - 12.2023
HR Generalist
Bagosphere
08.2022 - 02.2023
Administration and Human Resource Officer
Chint West Asia & Africa, FZE
02.2011 - 07.2018
Sales Associate
Silentnight UAE
12.2007 - 09.2010
Travel Consultant
The Baron Travel Corporation
06.2004 - 07.2007
HR Assistant
Victorias Milling Company
01.2003 - 03.2004
Bachelor of Arts - Interdisciplinary Studies
University of St La Salle
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