Crystal Ben
20A Brentford Place, Manurewa ,Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Quality Control Food Processor
Tegel
05.2023 - 10.2023
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Trained other workers in inspection and testing procedures.
Receptionist Assistant
Wise Group
04.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Shipping Administration
FedEx
04.2021 - 09.2021
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Analyzed data to prepare reports and identify process improvements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated computer tracking system with latest product movements.
- Reviewed order data to verify transactions and shipping dates.
Catering Assistant
Gate Gourmet
10.2018 - 12.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Oversaw catering orders to verify accuracy and completeness.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Cafe Attendant
HMSHost
02.2018 - 06.2018
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Cafe Attendant
Next Gen Cafe
06.2017 - 11.2017
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Broadcasted information about events, gym classes and community offerings.
Crew Member
Carls Jr
06.2015 - 05.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate Of Completion -
Papatoetoe High School
Papatoetoe, AUK11.2014
Skills
- Operational Improvements
- Safety Procedures
- Invoice Preparation and Processing
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Organization and Time Management
Languages
Fiji
Native or Bilingual
Timeline
Quality Control Food Processor
Tegel
05.2023 - 10.2023
Receptionist Assistant
Wise Group
04.2022 - 04.2022
Shipping Administration
FedEx
04.2021 - 09.2021
Catering Assistant
Gate Gourmet
10.2018 - 12.2019
Cafe Attendant
HMSHost
02.2018 - 06.2018
Cafe Attendant
Next Gen Cafe
06.2017 - 11.2017
Crew Member
Carls Jr
06.2015 - 05.2017
Certificate Of Completion -
Papatoetoe High School
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