Crystal Burbery

I am a focused, highly analytical, and highly organised professional with extensive experience in compliance and operational excellence looking for the next step in my regulatory career. I am proficient in reviewing licensee policies, processes and procedures and have expertise in both compliance and the end-to-end operational cycle of financial products. I have experience in compliance assurance and oversight, project management, and risk management. I have a strong history of delivering effective leadership and training to support staff knowledge and competency. I am a self-motivated and customer focused individual with high energy, initiative, and focus. I am open and flexible to learning new concepts, systems and processes and do so quickly. I have experience implementing new legislation and building frameworks to support the delivery of core business activities in line with legislation. I work well under pressure and thrive in a busy environment with the ability to proactively manage a diverse workload both independently and as part of a team to ensure organisational objectives are met.

• Received the FMA Exco award for proactiveness in helping the team work and scoping a monitoring engagement.
• Received Financial Advice Certificate of Leadership award for development and implementation of Financial Advice Provider monitoring framework.
• Successfully implemented team training to increase capability and support key strategic outcomes.
• Successfully created and implemented business policies and procedures and obtained full Financial Advice Provider licence for dm consult mortgages + insurance.
• Created highly effective asset finance process that significantly impacted efficiency, reduced business risk, and improved operations.
• Migration and refinement of Kiwi Asset Finance Limited into Kiwibank which reduced the Operational team from four to one and a half full time employees.
• Integration and implementation of new workflow tools, Visual Task Boards and Service Now across Lending Operations Business Banking function within Kiwibank.