Crystal Forbes
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Jamaica Blue. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in food safety management and maintaining cleanliness, consistently delivering high-quality service in fast-paced environments. Punctual and reliable, committed to achieving operational excellence.
I am Currently studying my certificate in aviation level 4 Flight attending I have always wanted to be a flight attendant from the age of 16 I started my training with NZST back in 2016, continuing on 2025 I still yet have to graduate but now I am ready after all the customer service skills I have gained within the many years I have been working in customer service to provide customers with nothing but the best service studying with NZST has given me the knowledge I Believe and skill-set to be a professional flight attendant and get into the industry and knowing what my roll as a flight attendant is.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Worker
Kathy
10.2023 - 12.2023
- Prepared and served beverages, ensuring consistent quality and presentation.
- Operated coffee machines and equipment, maintaining cleanliness and functionality.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Handled cash transactions accurately, managing register operations efficiently.
Smart Envormental
Dave
09.2023 - 11.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Cafe Worker
Jamaica Blue
03.2021 - 06.2021
- Collaborated with team members to maintain a clean and organized workspace.
- Adapted quickly to changing customer demands during peak hours.
- Produced food and drink products adhering to company quality and quantity standards.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Cafe/Restaurant Waiter
Sid Workmen
05.2020 - 05.2020
- Provided attentive service to guests, ensuring a positive dining experience.
- Managed order accuracy and timely delivery of food and beverages.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Tank Juice Bar
Tank Juice Bar
02.2019 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Level 4 Aviation Flight Attendanting
New Zealand School of Tourism
Auckland, NZ12-2025
Skills
- Teamwork and collaboration
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Safe food handling
- Friendly and outgoing
- Staff leadership
- Food safety management
- Table service
- Verbal and written communication
- Punctual and reliable
- Attention to detail
Certification
Make up artistry & Skin care level 3
Hospitality & Tourism level 3
Timeline
Cafe Worker
Kathy
10.2023 - 12.2023
Smart Envormental
Dave
09.2023 - 11.2023
Cafe Worker
Jamaica Blue
03.2021 - 06.2021
Cafe/Restaurant Waiter
Sid Workmen
05.2020 - 05.2020
Tank Juice Bar
Tank Juice Bar
02.2019 - 05.2019
No Degree - Level 4 Aviation Flight Attendanting
New Zealand School of Tourism