Summary
Overview
Work History
Skills
Accomplishments
Qualifications and key attributes
Timeline
Generic

Crystal Hill

Bombay,AUK

Summary

Experienced customer service assistant with strong leadership and relationship-building skills. Excellent at juggling multiple tasks, and working under pressure. Broad industry experience with a skill set that gives a vast knowledge of the operation. Enjoy being part of a team, where meeting targets, company objectives and values are a focus and are achieved. I like to keep myself challenged and to continually develop in my roles.

Overview

22
22
years of professional experience

Work History

Hospitality Worker

Autobahn Cafe
Papakura, Auckland
02.2022 - 02.2023
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Resolved customer complaints promptly in order to maintain high levels of satisfaction.
  • Checked on customers regularly to ensure satisfaction with meals and services.

Office Administrator

Thoroughbred Floats
08.2019 - 02.2020
  • Day to day office administration duties including but not limited to: Accounts payable/receivable, Office administration, Customer Service, Payroll, Tax declarations

Communicator

Fire and Emergency New Zealand
Auckland
08.2017 - 06.2018
  • Composure, Timely, Efficient, Self-management, Working within a small team

Customer Service Assistant

Air New Zealand
Auckland
07.2013 - 08.2017
  • Team Manager Support, Responsible for the day of operation, Daily leadership role Assisting and directing staff, Ensuring OTP is being met, Troubleshooting any issues on the day of operation

Airline assistant

Air New Zealand
Auckland
07.2011 - 07.2013
  • Customer Service Hosting baggage belt and fragile counter Special handling Boarding of regional flights Assisting customers with kiosk check in

Office Administrator/Boat Builder

06.2001 - 07.2011
  • Working within a small family business, day to day office administration, payroll, accounts receivable and accounts payable
  • Customer service for internal and external customers
  • Ensuring prompt delivery of goods and services.

Skills

  • Upselling strategies
  • Food safety knowledge
  • Cleaning and sanitizing
  • Transaction Processing
  • Customer Service
  • Payment Processing
  • Reliability
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Data Entry
  • Stock management
  • Product Sales

Accomplishments

  • Cricket World Cup 2015 Project Lead Airports
  • FIFA U20's World Cup 2015 Project Lead, Airports
  • Established an agreed Level of Service with an external customer
  • Managed facilitators across network, NZ and AUS
  • Facilitated teams through Domestic and International terminals
  • Communicated with both internal and external customers
  • Improved the customer experience for VIP groups travelIing across the Air New Zealand Network
  • Created process for large sporting groups travelling with Air New Zealand
  • Troubleshooting on the day challenges across the network

Qualifications and key attributes

  • Emerging Leaders Graduate
  • Effective communicator
  • Certificate in Business Level 3
  • Leadership skills
  • Customer Service Assistant NZQA
  • Takes initiative
  • B Bursary
  • Adaptable
  • School Certificate
  • Willing to take on responsibilities
  • Committed

Timeline

Hospitality Worker

Autobahn Cafe
02.2022 - 02.2023

Office Administrator

Thoroughbred Floats
08.2019 - 02.2020

Communicator

Fire and Emergency New Zealand
08.2017 - 06.2018

Customer Service Assistant

Air New Zealand
07.2013 - 08.2017

Airline assistant

Air New Zealand
07.2011 - 07.2013

Office Administrator/Boat Builder

06.2001 - 07.2011

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Crystal Hill