Crystal Lavery

As a forecourt Attendant and Customer Service cashier I have:

• Followed state and local laws regarding cigarette and alcohol sales.
• Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area to meet safety and sanitation regulations.
• Supported fuel station safety as top priority in work for benefit of team members, customers and business.
• Watched customers at pumps to help prevent drive-offs, unsafe misuse of gasoline containers and pumping of multiple cars within same transaction.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Promoted special offers and discounts to customers to maximize sales.
• Created attractive merchandise displays to entice customers to make purchases.
• Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
• Reported any damage or maintenance issues to manager.
• Ran concession stand by preparing food and serving drinks for patrons.
• Supervised lobbies and restrooms for cleanliness and safety standards.
• Followed strict guidelines for handling confidential information.
• Balanced cash drawers and prepared bank deposits for financial maintenance.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Met customer service goals and exceeded customer expectations.
• Developed and managed relationships with customers to increase customer loyalty.
• Utilized POS system to handle customer cash and credit card transactions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Utilized various software applications to process customer orders.
• Answered customer telephone calls promptly