Crystal-Lee Wilson-Bridgeman
Sockburn Christchurch,New Zealand
Summary
Motivated and reliable professional with over 10 years of experience in customer-focused environments and currently completing the NZ Diploma in Business (Administration & Technology). Skilled in communication, organisation, teamwork, problem-solving, and using digital systems. Known for a strong work ethic, attention to detail, and the ability to adapt quickly to new challenges. Committed to delivering high-quality work, providing excellent service, and contributing positively to a team. Seeking opportunities to apply my skills, continue learning, and grow within a supportive organisation
Overview
9
9
years of professional experience
Work History
Supervisor / Barista
Rollickin Gelato
05.2021 - 09.2023
- Allocated tasks and coordinated staff during busy shifts
- Completed daily cash-up and prepared floats
- Managed stock levels and monitored inventory
- Provided high-quality customer service and resolved issues
- Ensured smooth closing procedures and accurate documentation
Onboard Hospitality Attendant
Bluebridge Cook Strait Ferry
10.2020 - 05.2021
- Checked in passengers and completed announcements
- Operated tills and handled transactions
- Maintained accurate records for cabins and restocking
- Supported multiple teams (deck crew, café, cleaning)
Café Assistant / Supervisor
Copenhagen Bakery
06.2019 - 10.2020
- Opened and closed the store, including cash-up
- Assisted with stock rotation and cabinet presentation
- Supported barista team during peak periods
- Maintained a clean, organised work environment
Second in Charge
Wishbone, Jellie Park
02.2018 - 05.2019
- Managed stock ordering and supplier communication
- Liaised with council regarding swimming events
- Supported daily operations and customer service
- Assisted with café maintenance and scheduling tasks
Manager at Coffee & Ice Cream Ltd
Compass Group Ohakea, Drake New Zealand
01.2015 - 01.2018
- Earlier Hospitality Roles
Education
NZ Certificate - Business (Administration & Technology)
Open Polytechnic
05-2025
New Zealand Diploma in Business (Administration An - Business Administration
Ara Institute of Canterbury
Christchurch, NZ06-2026
New Zealand Certificate - Business (First Line Management)
Aspire2 Business
03-2019
New Zealand Certificate - Business (Introduction to Small Business)
Aspire2 Business
01-2018
New Zealand Diploma - Tourism and Travel
New Zealand School of Tourism Limited
12-2015
NZ Diploma - Airline, Travel, Tourism and International Flight Attending
New Zealand School of Tourism Limited
12-2014
National Certificate - Airline, Travel, Tourism and International Flight Attending
New Zealand School of Tourism Limited
12-2014
Skills
- Customer service & front-line support- 10 years delivering professional, friendly service across diverse environments
- Microsoft Office - Proficient in Word, Excel, Outlook, and digital file management, confident in learning new systems quickly
- Time management & multitasking- Skilled at prioritising tasks, meeting deadlines, and managing busy workloads
- Teamwork & Collaboration - Experienced working with cross-functional teams, suppliers, councils, and customers
- Stock & Inventory Coordination -Background in ordering, tracking, and maintaining accurate stock levels in cafe environments
- Adaptability -Quick learner who adjusts easily to new systems, environments, and responsibilities
- POS system operation and a fast learner of new systems
- Training and mentoring- Can train or help other staff when needed
Timeline
Supervisor / Barista
Rollickin Gelato
05.2021 - 09.2023
Onboard Hospitality Attendant
Bluebridge Cook Strait Ferry
10.2020 - 05.2021
Café Assistant / Supervisor
Copenhagen Bakery
06.2019 - 10.2020
Second in Charge
Wishbone, Jellie Park
02.2018 - 05.2019
Manager at Coffee & Ice Cream Ltd
Compass Group Ohakea, Drake New Zealand
01.2015 - 01.2018
New Zealand Certificate - Business (Introduction to Small Business)
Aspire2 Business
New Zealand Diploma in Business (Administration An - Business Administration
Ara Institute of Canterbury
NZ Certificate - Business (Administration & Technology)
Open Polytechnic
New Zealand Certificate - Business (First Line Management)
Aspire2 Business
New Zealand Diploma - Tourism and Travel
New Zealand School of Tourism Limited
NZ Diploma - Airline, Travel, Tourism and International Flight Attending
New Zealand School of Tourism Limited
National Certificate - Airline, Travel, Tourism and International Flight Attending
New Zealand School of Tourism Limited