Hi, I’m
Crystal Pene
Wellington,WGN
Summary
Dynamic facilitator with a proven track record, adept in strategic planning and community outreach. Successfully enhanced participant engagement through innovative training techniques and built strong client relationships as an Accommodation Advisor. Known for exceptional empathy and advanced CRM proficiency, fostering a culture of continuous learning and support.
Fostering team collaboration and maintaining high standards, adaptable to changing needs. Expertise includes risk management, process improvement, and compliance. Recognized for reliability in achieving results.
Overview
4
years of professional experience
Work History
Taiora Community - Te Taiwhenua O Heretaunga
Kai Ararau - Facilitator
02.2024 - 02.2025
Job overview
- Built rapport with diverse groups of families by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
MBIE - Temporary Accommodation Services Secondment
Matching and Placement & Accommodation Advisor
03.2023 - 02.2024
Job overview
- Maintained up-to-date knowledge on accommodation due to Cyclone Gabrielle, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments. Matching client portfolios to the most suited accommodation.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Whakarongorau - Te Taiwhenua O Heretaunga
Covid Health Line Advisor
02.2021 - 03.2023
Job overview
- Maintained up-to-date knowledge and regulations, ensuring accurate advice was provided to clients at all times. Offering general health advice and triaging for Health professionals.
- Managed risk effectively by contacting clients with new vaccinations offered and testing locations. Building rapport with clients with a high standard of compassion and empathy.
- Navigating advanced systems and tools to track client interactions efficiently while maintaining detailed records of their individual preferences, and concerns.
- Maintaining client confidentiality
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Education
Red Cross First AidHastings, NZ
National Certificate in First Aid Training from First Aid
04-2024
University Overview
- Certificate in First Aid.
Workforce Development Napier City, NZ
NZ Diploma from Health And Wellbeing Practice And Applied Practice
12-2022
University Overview
- NCEA Level 5
Skills
- Strategic planning
- Facilitation techniques
- Staff management
- Community out-reach
- Navigation of computer systems
Timeline
Kai Ararau - Facilitator
Taiora Community - Te Taiwhenua O Heretaunga
02.2024 - 02.2025
Matching and Placement & Accommodation Advisor
MBIE - Temporary Accommodation Services Secondment
03.2023 - 02.2024
Covid Health Line Advisor
Whakarongorau - Te Taiwhenua O Heretaunga
02.2021 - 03.2023
Red Cross First Aid
National Certificate in First Aid Training from First Aid
Workforce Development
NZ Diploma from Health And Wellbeing Practice And Applied Practice
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