Crystal Raju
Summary
As a young professional i am striving towards a career in where i am able to express my creativity, currently study at MIT doing Civil Engineering.
I am able to adapt to new environments and a fast learner, bubbly and energetic with communication and organizational abilities. i am also able to obtain a high level of customer satisfaction by smoothly resolving customer request, needs and problems.
Overview
6
6
years of professional experience
Work History
Commercial and Sales Support
Air Liquide
07.2024 - 09.2025
- Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
- Analyzed data trends to identify opportunities for process improvement within the sales support function.
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
- Increased sales support efficiency by streamlining processes and implementing new strategies.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
Sales Development Representative
The Knowledge Academy
01.2024 - 05.2024
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Customer Service Officer
CoreGas
12.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Matched purchase orders with invoices and recorded necessary information.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Managed event logistics and operations.
Sales Representative
H&M
12.2021 - 01.2022
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Greeted customers, identified needs and provided product advice.
Sales Assistant
Athlete's Foot Botany
09.2021 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Crew Member
McDonald's
12.2019 - 01.2021
- Ti Rakau Drive - Crew work
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Education
Bachelor Of Civil Engineering - Engineering
Manukau Institute of Technology
Auckland, NZ07-2028
High School Diploma -
Ormiston Senior College
Auckland12.2020
Skills
- Customer experience
- Team work
- Responsible
- Reliable
- Efficient
- Time management skills
- Sales
- Quick learner
- Customer Needs Assessment
- Store Organization
- Event Planning
Timeline
Commercial and Sales Support
Air Liquide
07.2024 - 09.2025
Sales Development Representative
The Knowledge Academy
01.2024 - 05.2024
Customer Service Officer
CoreGas
12.2021 - 11.2022
Sales Representative
H&M
12.2021 - 01.2022
Sales Assistant
Athlete's Foot Botany
09.2021 - 12.2021
Crew Member
McDonald's
12.2019 - 01.2021
Bachelor Of Civil Engineering - Engineering
Manukau Institute of Technology
High School Diploma -
Ormiston Senior College
References
Karen Nair
Coregas
Supply Chain Coordinator
0221677371
Karen.nair@coregas.co.nz
Sany Oremeno
Air Liquide
021528720
Inside Sales NZ
Sany.Oremeno@airliquide.com
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