Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Crystal Raju

Summary

As a young professional i am striving towards a career in where i am able to express my creativity, currently study at MIT doing Civil Engineering.

I am able to adapt to new environments and a fast learner, bubbly and energetic with communication and organizational abilities. i am also able to obtain a high level of customer satisfaction by smoothly resolving customer request, needs and problems.

Overview

6
6
years of professional experience

Work History

Commercial and Sales Support

Air Liquide
07.2024 - 09.2025
  • Implemented best practices in sales support processes, continuously seeking opportunities for improvement based on feedback from both customers and colleagues alike.
  • Analyzed data trends to identify opportunities for process improvement within the sales support function.
  • Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
  • Increased sales support efficiency by streamlining processes and implementing new strategies.
  • Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
  • Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.

Sales Development Representative

The Knowledge Academy
01.2024 - 05.2024
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.

Customer Service Officer

CoreGas
12.2021 - 11.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Matched purchase orders with invoices and recorded necessary information.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
  • Managed event logistics and operations.

Sales Representative

H&M
12.2021 - 01.2022
  • Cleaned, closed, and secured store at end of shift.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Greeted customers, identified needs and provided product advice.

Sales Assistant

Athlete's Foot Botany
09.2021 - 12.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Crew Member

McDonald's
12.2019 - 01.2021
  • Ti Rakau Drive - Crew work
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.

Education

Bachelor Of Civil Engineering - Engineering

Manukau Institute of Technology
Auckland, NZ
07-2028

High School Diploma -

Ormiston Senior College
Auckland
12.2020

Skills

  • Customer experience
  • Team work
  • Responsible
  • Reliable
  • Efficient
  • Time management skills
  • Sales
  • Quick learner
  • Customer Needs Assessment
  • Store Organization
  • Event Planning

Timeline

Commercial and Sales Support

Air Liquide
07.2024 - 09.2025

Sales Development Representative

The Knowledge Academy
01.2024 - 05.2024

Customer Service Officer

CoreGas
12.2021 - 11.2022

Sales Representative

H&M
12.2021 - 01.2022

Sales Assistant

Athlete's Foot Botany
09.2021 - 12.2021

Crew Member

McDonald's
12.2019 - 01.2021

Bachelor Of Civil Engineering - Engineering

Manukau Institute of Technology

High School Diploma -

Ormiston Senior College

References

Karen Nair

Coregas

Supply Chain Coordinator

0221677371

Karen.nair@coregas.co.nz


Sany Oremeno 

Air Liquide

021528720

Inside Sales NZ

Sany.Oremeno@airliquide.com

Crystal Raju