Crystal Tata
Huntly,WKO
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction. Skilled in critical thinking and computer proficiency, adept at resolving conflicts and mentoring new hires, significantly improving team integration and operational efficiency. Demonstrates exceptional problem-solving abilities and a commitment to quality control in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DB Schenker
05.2020 - Current
- Arranging deliveries around New Zealand within SLA provided by customer.
- Tracking and updating order ETA.
- Assisting managers and supervisors in weekly customer meetings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer/internal inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Genesis Energy
06.2019 - 04.2020
- Data Entry.
- Sales - New Applications and retentions via chat.
- Outbound customer/supplier calls.
- Maintained and updated customer records accurately.
- Organising temporary building connections for engineers and new build connection for end customer.
- Registration of customers into service.
- Supporting other team members with work tasks.
Customer Service Representative
Shipco Transport
01.2019 - 05.2019
- Respond to customer request via telephone and email.
- Obtain shipping documents and enter details into Phoniex system.
- Send arrival notices, delivery orders and outturns as and when necessary.
- Code and approve creditor invoices
- Arrange FCL/LCL deliveries
- Accruals
- Applying for BACC
Import Coordinator
Global Destination Forwarding (GDF)
03.2018 - 12.2018
- Respond to customer requests via telephone and email.
- Obtain shipping documents and enter details into CargoWise.
- Send arrival notifications, out-turns and delivery orders, as and when necessary.
- Collate necessary documentation and pass to broker for border clearances.
- Code and enter creditor invoices.
- Arrange payments with accounts to shipping lines/co-loaders.
- Process tax invoices to clients.
- Arrange deliveries to clients, once border clearance is complete.
- Check and confirm transshipment schedules for FCL and LCL cargo.
- Support Operations Supervisor with daily operational functions
Destruction Operator
TIMG
06.2016 - 02.2018
- Sorting documents into required bins for destruction.
- Loading and unloading of trucks.
- Secure document filing.
- Picking files for distribution to clients.
- Arranging driver manifests.
Education
High School Diploma -
Te Kauwhata College
Te Kauwhata, NZ10.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Shipping and Logistics
- Warehousing functions
Hobbies
I love spending quality time with family and friends. I like to watch Anime, cook new recipes and when the weather is nice spend the day fishing.
Timeline
Customer Service Representative
DB Schenker
05.2020 - Current
Customer Service Representative
Genesis Energy
06.2019 - 04.2020
Customer Service Representative
Shipco Transport
01.2019 - 05.2019
Import Coordinator
Global Destination Forwarding (GDF)
03.2018 - 12.2018
Destruction Operator
TIMG
06.2016 - 02.2018
High School Diploma -
Te Kauwhata College
Similar Profiles
Jami GonzalesJami Gonzales
Dock Lead at DB Schenker/PandoraDock Lead at DB Schenker/Pandora
Xavier HolmesXavier Holmes
Logistics & Data Management Apprentice at DB SchenkerLogistics & Data Management Apprentice at DB Schenker
Kaden WrightKaden Wright
Forklift Operator at DB SchenkerForklift Operator at DB Schenker