Crystal Xiao
Auckland,AUK
Summary
My overarching goal is to contribute to a company's growth and development, specifically partaking in a role that involves navigating technology, or engaging with clients as a consultant and being a part of their transformative journey. I consider myself as a highly-motivated person with desire to take on new challenges, strong work ethic and exceptional interpersonal and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Piano Tutor
Pureheart Music School
Albany, Auckland
01.2021 - Current
- Grade 8 Piano certificate given in 2018.
- 3 years of private tutoring experience.
- Tailored lesson plans to target varied learning styles for students, ages between 4 to 15.
- Offered positive encouragement to keep participants motivated and eager to learn.
- Incorporated fundamentals of music into lessons to discuss music concepts and theories.
- Communicated with student's family on progress of participants after lessons.
- Modeled proper techniques and exercises to rehearse between lessons.
- Evaluated and assessed student performances to assist in performance preparation (e.g. examinations).
- Utilized method books and teaching aids to provide instruction.
- Designed opportunities for students to participate in community musical events (e.g. end-of-year concerts).
- Incorporated manipulatives and hands-on activities to consolidate important music concepts.
- Reviewed assigned materials before each lesson so both student and myself are prepared for the lesson.
- Demonstrated correct posture and hand positions while playing instruments.
- Composed music using complex instrumental systems such as the Logic Pro application.
Small Business Owner
Self-Employed
, Auckland
09.2022 - Current
- Photographed products for sale and posted pictures online to increase visibility, product marketing and showcasing current product availability.
- In consistent exposure with over 15 different currencies every month for multiple sales, using multiple applications such as PayPal, Wise, 支付宝.
- Active communication and positive attitude between international suppliers (proxies) and customers.
- Filling out incoming order forms for international warehouse. Borrowing international warehouses for storage before shipment to New Zealand.
- Monitored customer feedback and implemented changes based on their suggestions.
- Negotiated contracts with suppliers (proxies) and customers.
- Set pricing structures according to market analytics and emerging trends.
- Operated camera equipment on set to capture footage according to specifications (e.g. content creation for product promotion, audience engagement with entertainment; unboxing, 'pack-with-me' etc).
- Managed post-production process including color correction, audio sweetening, graphics creation and special effects integration using CAPCUT.
- Basic-intermediate knowledge using Google Spreadsheets, Microsoft Excel, Google forms.
- Hosted relatively large sized group orders for other New Zealand customers (~21-40 people), as well as small-sized group orders (~7-21 people) internationally, including customers from Australia, UK, and USA, to name a few.
Cafe Assistant
Penguino Ice Cream
Browns Bay, Auckland
09.2019 - 05.2022
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
- Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
- Followed health and safety regulations when handling food items or operating machinery.
- Greeted customers upon their arrival at the cafe and provided them with menu options.
- Kept up-to-date with menus changes and specials offered at the cafe.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
- Processed take away orders efficiently while adhering to company policies and procedures.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Investigated and resolved customer complaints concerning food quality and service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Bachelor of Science - Information And Technology Management & Psychology
Univesity of Auckland
Auckland12-2024
High School Diploma -
Rangitoto College
12-2021
Skills
- Multilingual (Mandarin and English)
- Opportunity Identification
- Basic Business Marketing
- Great Communication and sense of humor
- Content Production
- Client Communication
- Time Management
- Analytical Thinking
Affiliations
- Active gym member
- Karaoke
- Studying and making Chinese herbal tea
- Playing Chinese Mahjong
- Doing Nail Art and Gel-X
- Playing Piano
- Music Composition on Logic Pro
- Cooking and Baking
Certification
- Full Driver's License
- NZQA English Scholarship Award
- Excellence Endorsed in NCEA Level 1, 2, 3
- ABRSM Level 3 Certificate in Grade 8 Music Performance
- ABRSM Level 2 Certificate in Grade 5 Music Theory
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Small Business Owner
Self-Employed
09.2022 - Current
Piano Tutor
Pureheart Music School
01.2021 - Current
Cafe Assistant
Penguino Ice Cream
09.2019 - 05.2022
Bachelor of Science - Information And Technology Management & Psychology
Univesity of Auckland
High School Diploma -
Rangitoto College
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