Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Chang

Summary

Dynamic and enthusiastic professional with extensive experience in customer service at Live Wire (Arcade). Proven ability to enhance customer satisfaction through effective problem-solving and upselling techniques. Skilled in POS systems and maintaining a clean, safe environment, fostering positive relationships and ensuring operational efficiency in fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Associate and Kitchen and Bar Hand

Live Wire (Arcade)
04.2021 - Current
  • Managed time effectively during shifts, prioritizing tasks according to urgency.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy navigation by customers.
  • Gained bartending experience making drinks, stocking alcohol and keeping a clean workspace.
  • Efficiently keeping up with orders in a fast-paced kitchen making and serving hot foods while maintaining a clean kitchen.
  • Performed diagnostic and troubleshooting procedures to identify root causes of mechanical issues within the arcade games and quickly fix them.

Teaching Assistant

Kumon Math & Reading Centre
01.2019 - 07.2021
  • Managed classroom behaviour effectively, creating a positive learning atmosphere conducive to academic success.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Assisted students in developing effective study habits, promoting academic success and self-sufficiency.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Cafe Server

Sequel Cafe
08.2020 - 08.2020
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Served customers by preparing food trays for consumption and packaging up takeout orders.
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.

Education

Botany Downs Secondary College
Auckland, NZ

Bachelor of Arts - Communications And Media

University of Auckland
Auckland, NZ
11-2025

Skills

  • Many years of experience with customer experience and know how to navigate customer requests and complaints professionally
  • Enthusiastic and friendly professional with a passion for helping others and building positive relationships
  • Have great problem solving skills
  • Know my way around technology and Microsoft applications
  • POS systems expert
  • Knowledge on food safety and maintaining a safe and clean work environment

Certification

  • Food Safety Certificate

Timeline

Retail Associate and Kitchen and Bar Hand

Live Wire (Arcade)
04.2021 - Current

Cafe Server

Sequel Cafe
08.2020 - 08.2020

Teaching Assistant

Kumon Math & Reading Centre
01.2019 - 07.2021

Botany Downs Secondary College

Bachelor of Arts - Communications And Media

University of Auckland

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Crystal Chang