Sam McNeil
Auckland,Dairy Flat
Summary
Proven track record in customer service and critical thinking, honed at BP Connect and Snowplanet. Expert in POS systems and adept at managing high-stress situations, consistently prioritizing customer needs and enhancing satisfaction. Demonstrated ability in staff training and store maintenance, driving efficiency and operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP Connect
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Merchandising
- Preparing baked food to be cooked and organizing it in the cabinet accordingly and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
Rentals/Lift Operator
Snowplanet
07.2021 - 04.2023
- Learned and enforced lift rules, policies and procedures.
- Provided physical assistance to guests as required.
- Communicated with other lift operators about high-risk lift riders.
- Distributed rental gear such as boots, helmets and clothing to customers, ensuring everything is the right size and is comfortable for the customer
- Helped guests get on and off lift.
Education
Long Bay College
Torbay, NZSkills
- Customer Service
- Critical Thinking
- Problem-solving
- Money handling abilities
- Staff Training
- Store maintenance
- POS systems expert
- Time Management
Timeline
Customer Service Representative
BP Connect
10.2023 - Current
Rentals/Lift Operator
Snowplanet
07.2021 - 04.2023
Long Bay College
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