CURTIS CHAN
Hatmaker/Photographer
Auckland,AUK
Summary
Proactive professional with extensive experience in in-store promotions, inventory control, and loss prevention. Seeking to leverage skills and knowledge to contribute effectively to your team.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
23
23
years of post-secondary education
3
3
Languages
Work History
Retail Keyholder
STRAND (formerly Strandbags)
05.2024 - Current
- Assisted store cashiers during peak sales times.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Opened and closed store at proper times for reliable services.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Balanced cash registers at end of shift and filled out necessary reports.
- Rearranged racks and shelving based on seasonal planograms.
Retail Associate
JB HI FI
7 2023 - 9 2023
- Achieved sales targets and KPIs in a fast-paced environment
- Managed storeroom restocking, stocktake duties, and stock transfers
- Implemented effective upselling strategies to maximize revenue
Retail Team Member
Lagardere Relay
08.2022 - 08.2023
- Managed a fast-paced sales environment, processing multiple transactions simultaneously
- Established rapport with customers, resulting in high praise
- Conducted end-of-trade reporting and inventory restocking
Grocery & Checkout Staff
Fresh Choice
03.2022 - 04.2022
- Received commendations for exceptional customer service
- Ensured stock quality and executed face-to-face sales
- Handled cash, checkout, and equipment cleaning efficiently
Photographer/Artist in Residence
Depot ArtSpace
06.2020 - 07.2020
- Successfully sold artwork at exhibitions, managed setup, and breakdown of space
- Produced high-quality prints and engaged in effective face-to-face sales
Table Games Dealer
SkyCity Entertainment Group
10.2019 - 12.2019
- Managed table games with accuracy and provided exceptional customer service
- Successfully promoted table games while ensuring compliance with company policies
Room Usage Surveyor
University of Auckland
01.2009 - 08.2019
- Conducted routine surveys, optimizing campus resources
- Maintained professional communication with students and staff
Education
Barista Unit Standards/Espresso Coee Training -
Treehouse
Accor FastTrack Programme & Hospitality Management Training - undefined
Accor New Zealand
Table Games Dealer Training - undefined
SkyCity Entertainment Group
Espresso Barista Certificate - undefined
Elite Management School
Peopleology Development Training - undefined
IBIS Hotel
Certificate in Film and Television - undefined
New Zealand Film and Television School
Bachelor of Arts - Creative Writing
University of Auckland
Auckland, AUK 04.2001 -
Skills
Strong interpersonal skills
Timeline
Retail Keyholder
STRAND (formerly Strandbags)
05.2024 - Current
Retail Team Member
Lagardere Relay
08.2022 - 08.2023
Grocery & Checkout Staff
Fresh Choice
03.2022 - 04.2022
Photographer/Artist in Residence
Depot ArtSpace
06.2020 - 07.2020
Table Games Dealer
SkyCity Entertainment Group
10.2019 - 12.2019
Room Usage Surveyor
University of Auckland
01.2009 - 08.2019
Bachelor of Arts - Creative Writing
University of Auckland
04.2001 -
Accor FastTrack Programme & Hospitality Management Training - undefined
Accor New Zealand
Table Games Dealer Training - undefined
SkyCity Entertainment Group
Espresso Barista Certificate - undefined
Elite Management School
Peopleology Development Training - undefined
IBIS Hotel
Certificate in Film and Television - undefined
New Zealand Film and Television School
Retail Associate
JB HI FI
7 2023 - 9 2023
Barista Unit Standards/Espresso Coee Training -
Treehouse
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