CURTIS CHAN
Hatmaker/Photographer
Auckland,AUK
Summary
Proactive professional with extensive experience in in-store promotions, inventory control, and loss prevention. Seeking to leverage skills and knowledge to contribute effectively to your team.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
23
23
years of post-secondary education
3
3
Languages
Work History
Retail Keyholder
STRAND (formerly Strandbags)
05.2024 - Current
- Assisted store cashiers during peak sales times.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Opened and closed store at proper times for reliable services.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Balanced cash registers at end of shift and filled out necessary reports.
- Rearranged racks and shelving based on seasonal planograms.
Retail Associate
JB HI FI
7 2023 - 9 2023
- Achieved sales targets and KPIs in a fast-paced environment
- Managed storeroom restocking, stocktake duties, and stock transfers
- Implemented effective upselling strategies to maximize revenue
Retail Team Member
Lagardere Relay
08.2022 - 08.2023
- Managed a fast-paced sales environment, processing multiple transactions simultaneously
- Established rapport with customers, resulting in high praise
- Conducted end-of-trade reporting and inventory restocking
Grocery & Checkout Staff
Fresh Choice
03.2022 - 04.2022
- Received commendations for exceptional customer service
- Ensured stock quality and executed face-to-face sales
- Handled cash, checkout, and equipment cleaning efficiently
Photographer/Artist in Residence
Depot ArtSpace
06.2020 - 07.2020
- Successfully sold artwork at exhibitions, managed setup, and breakdown of space
- Produced high-quality prints and engaged in effective face-to-face sales
Table Games Dealer
SkyCity Entertainment Group
10.2019 - 12.2019
- Managed table games with accuracy and provided exceptional customer service
- Successfully promoted table games while ensuring compliance with company policies
Room Usage Surveyor
University of Auckland
01.2009 - 08.2019
- Conducted routine surveys, optimizing campus resources
- Maintained professional communication with students and staff
Education
Barista Unit Standards/Espresso Coee Training -
Treehouse
Accor FastTrack Programme & Hospitality Management Training - undefined
Accor New Zealand
Table Games Dealer Training - undefined
SkyCity Entertainment Group
Espresso Barista Certificate - undefined
Elite Management School
Peopleology Development Training - undefined
IBIS Hotel
Certificate in Film and Television - undefined
New Zealand Film and Television School
Bachelor of Arts - Creative Writing
University of Auckland
Auckland, AUK 04.2001 -
Skills
Strong interpersonal skills
Excellent customer service
Proficient in time management
Skilled in conflict resolution
Analytical problem-solving
Flexible scheduling
Multitasking
Effective communication
Experienced stills photographer
Proficient in loss prevention
Cash register operation
Digital databases
Skilled in upselling strategies
Persuasive selling techniques
Teamwork
Store operations
Loss prevention strategies
Social Media Marketing
Cash Handling Accuracy
Cross-selling abilities
Merchandise Display
Sales proficiency
Brand representation
Promotional planning
Customer Service
Workplace Safety
Training and mentoring
Staff Training and Development
Safety enforcement
Task Delegation
Inventory Monitoring
Store maintenance
Timeline
Retail Keyholder
STRAND (formerly Strandbags)
05.2024 - Current
Retail Team Member
Lagardere Relay
08.2022 - 08.2023
Grocery & Checkout Staff
Fresh Choice
03.2022 - 04.2022
Photographer/Artist in Residence
Depot ArtSpace
06.2020 - 07.2020
Table Games Dealer
SkyCity Entertainment Group
10.2019 - 12.2019
Room Usage Surveyor
University of Auckland
01.2009 - 08.2019
Bachelor of Arts - Creative Writing
University of Auckland
04.2001 -
Accor FastTrack Programme & Hospitality Management Training - undefined
Accor New Zealand
Table Games Dealer Training - undefined
SkyCity Entertainment Group
Espresso Barista Certificate - undefined
Elite Management School
Peopleology Development Training - undefined
IBIS Hotel
Certificate in Film and Television - undefined
New Zealand Film and Television School
Retail Associate
JB HI FI
7 2023 - 9 2023
Barista Unit Standards/Espresso Coee Training -
Treehouse