Curtis Ward
Royal Oak,AUK
Summary
Knowledgeable parts advisor proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
11
11
years of professional experience
Work History
Parts Advisor
Giltrap Prestige
05.2017 - Current
- Parts Department for Aston Martin Auckland, Bentley Auckland, Lamborghini Auckland, Lotus Auckland, McLaren Auckland
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts for customers, repair shops and service department.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
Parts Assistant
Giltrap Volkswagen
08.2016 - 05.2017
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
Automotive Dismantler
Pukekohe Auto Spares
02.2013 - 08.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Repaired and replaced worn and damaged components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Education
High School Diploma -
Puekohe High School
Pukekohe, AUK12.2012
Skills
- Parts Recommendation
- Visual Merchandising
- Customer Service
- Materials Movement
- Merchandise Sales
- Mobile Devices
- Database Management System Software
- Thorough Knowledge of Product
- Billing Procedures
- Inventory Management
- Parts Department Support
- Verifying Shipments
- Shipment Processing
- Emergency Shipments
- Visual Displays
- Return Processing
- Stock Number and Pricing Data
- Ordering Parts
References
Daire O’Carroll
McLaren & Lotus Aftersales Manager
Timeline
Parts Advisor
Giltrap Prestige
05.2017 - Current
Parts Assistant
Giltrap Volkswagen
08.2016 - 05.2017
Automotive Dismantler
Pukekohe Auto Spares
02.2013 - 08.2016
High School Diploma -
Puekohe High School
Similar Profiles
SHUYU ZHANGSHUYU ZHANG
High Voltage Technician at Giltrap Audi & CUPRA North ShoreHigh Voltage Technician at Giltrap Audi & CUPRA North Shore
Marama SamsonMarama Samson
Location Manager at Giltrap - SIXT Rental CarsLocation Manager at Giltrap - SIXT Rental Cars
ANASTASIA KOLTSOVAANASTASIA KOLTSOVA
Business Manager (Finance & Insurance) at Giltrap Group - Jaguar Land RoverBusiness Manager (Finance & Insurance) at Giltrap Group - Jaguar Land Rover