Custan Pereira
Lower Hutt,Wellington
Summary
Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
6
6
years of professional experience
Work History
Business Manager
Topstar Services
06.2022 - Current
- To assist in overall management of the cleaning business
- Ensure that customer service objectives are met/exceeded
- Oversee operations on a day to day basis including auditing sites
- Overseeing the performance of the staff to ensure that assigned tasks are met and appropriate standards are maintained
- Development and implementing the strategies to build up and maintain an organisation's reputation
- Answer the queries for the staff related to their work, payroll and working out resolutions for any problems that arise
- Quotation for new contracts with other businesses.
Sales Team Leader
Godfreys
09.2021 - 06.2022
- Solved and quickly met customers' needs to maintain high satisfaction ratings
- Remained consistent by setting team goals, recognizing performance and rewarding hard work
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership
- Maintained sales floor with well-coordinated restocks and good inventory management skill
- Checked store shelves and restocked products from inventory in back room
- Trained and developed new team members to improve product knowledge and selling abilities
- Received shipments, signed off on packages and documented incoming items in computer system.
Security Assistant
Allied Security
05.2021 - 03.2022
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
Food and Beverage Manager
Bikaner
01.2021 - 09.2021
- Planned operations to effectively cover all needs while controlling costs and maximizing service
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Resolved customer complaints involving food or beverage quality and service
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying previous sales data.
Food and Beverage Attendant
Trojan Turkish Cafe
03.2020 - 12.2020
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Trained new staff members on company policies and procedures
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Sales Executive
Smart Global Logistics
08.2018 - 12.2019
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Developed key customer relationships to increase sales
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
Education
Graduate Diploma - Applied Management
Otago Polytechnic
Dunedin, Otago12.2020
Skills
- Friendly and Outgoing
- Time Management
- Positive Customer Experience
- Teamwork and Collaboration
- Relationship Building
- Problem-Solving
- Customer Service
- Goal-Oriented
- Team Leadership
- Mentoring and Training
- Emergency Management
- Confidence building
- Analytical Thinking
- Adaptability
- Access Control
- Visitor tracking
- Conflict de-escalation
- Report Writing
- General security
- Keen observer
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Successfully completed business report for Wanaclean (Commercial cleaning company) as a part of my industry project
References
- Sandra Waddell, Owner & Manager, Wanaclean, sandra@wanaclean.co.nz
- Joel D'Abre, Business Development Manager, Vapourium ltd., joeldabre87@gmail.com, 02108061435
- Dipesh Correia, NZi Commercial Insurance, dip.croc@gmail.com, 02108168986
Timeline
Business Manager
Topstar Services
06.2022 - Current
Sales Team Leader
Godfreys
09.2021 - 06.2022
Security Assistant
Allied Security
05.2021 - 03.2022
Food and Beverage Manager
Bikaner
01.2021 - 09.2021
Food and Beverage Attendant
Trojan Turkish Cafe
03.2020 - 12.2020
Sales Executive
Smart Global Logistics
08.2018 - 12.2019
Graduate Diploma - Applied Management
Otago Polytechnic
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