Cvetanka Smilevska
Auckland,AUK
Summary
Proven team player and adept in cleanliness, I excelled at Portofino Restaurant by fostering customer loyalty through exceptional service quality and food safety awareness. Mentored junior staff at Vision Master Monitoring, enhancing system security and operational efficiency. My adaptability and menu knowledge consistently improved guest experiences and operational workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Portofino Restaurant , Auckland, New Zealand
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Waiter
Hotel Aqualina
05.2022 - 12.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Monitoring Officer
Vision Master Monitoring
01.2020 - 09.2020
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contributed significantly to the development of company policies related to monitoring practices and procedures.
- Mentored junior team members, providing guidance on best practices within the field of monitoring.
- Provided valuable insights into potential system vulnerabilities, leading to timely prevention measures being taken.
- Checked and verified photo identification prior to granting facility access.
- Created contingency plans to address unexpected tactical scenarios.
Checkout Operator
McDonald's
06.2019 - 09.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
Checkout Operator
Mc Donalds
06.2018 - 09.2018
- Restocked shelves to maintain well-organized and appealing store environment.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
- Conducted price checks for customers to expedite checkout process.
- Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
Education
Transport And Forwarding Tehnician -
SOU"Taki Daskalo"
Bitola North Macedonia05-2015
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Food presentation
- Customer loyalty programs
- Menu knowledge
- Safe Food Handling
- Safe alcohol service
- Reliable and Responsible
- Adaptable and Flexible
- Team Player
Certification
- LCQ (Sale of alcohol)
- Manager Certificate
Languages
Macedonian
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Portofino Restaurant , Auckland, New Zealand
01.2023 - Current
Restaurant Waiter
Hotel Aqualina
05.2022 - 12.2022
Monitoring Officer
Vision Master Monitoring
01.2020 - 09.2020
Checkout Operator
McDonald's
06.2019 - 09.2019
Checkout Operator
Mc Donalds
06.2018 - 09.2018
- LCQ (Sale of alcohol)
- Manager Certificate
Transport And Forwarding Tehnician -
SOU"Taki Daskalo"
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