Cydney Cameron
Chatswood,AUK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Warwick Fabrics
04.2022 - Current
- Handled over 50 daily customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Greeted customers and prospects upon showroom entry.
- Asked open-ended questions to ascertain what types of products or services customers required.
- Worked well in team settings, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Argyle Schoolwear
03.2021 - 04.2022
- Handled over 50 customer inquiries and suggestions courteously and professionally each day.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Trained new personnel regarding company operations, policies, and services.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Documented customer complaints and completed corrective action requests.
- Attended monthly sales meetings and quarterly sales training.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Warehouse Assistant
Argyle Schoolwear
10.2020 - 02.2021
- Prepared over 200 orders daily for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packed, weighed, and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales, and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Verified items packaged and addresses on boxes matched customer order invoices to avoid shipping errors.
- Organized items on racks, shelves, and bins to maintain established order.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Operated manual pallet jacks to move and store materials.
Warehouse Assistant
Argyle Schoolwear
09.2019 - 02.2020
- Prepared over 200 daily orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Utilized warehouse management system to accurately track and update inventory records.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Managed timely and effective replacement of damaged or missing products.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
Warehouse Assistant
Argyle Schoolwear
11.2018 - 02.2019
- Prepared over 200 daily orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with safety standards.
- Followed orders precisely for correct items, sizes, and quantities.
- Kept work areas neat, clean, and free from debris.
- Transported merchandise pallets to move in warehouse.
Education
Bachelor of Criminology And Criminal Justice - Criminology
Auckland University of Technology
Auckland, NZ02.2019
Bachelor of Communications - Communication Studies
Auckland University of Technology
Auckland, NZ07.2017
High School Diploma -
Havelock North High School
Havelock North, NZ12.2016
Skills
- Complaint Resolution
- Call Management
- Data Entry
- Customer Service
- CRM Software
- Proofreading
- Microsoft Outlook
- Computer Proficiency
- Critical Thinking
- Order Processing
- Administrative Support
- Effective Team Work
Hobbies
- Graphic Design
- Amateur Crochet
- Fitness/Gym
- Singer/Songwriter
- Rollerskating
Timeline
Customer Service Representative
Warwick Fabrics
04.2022 - Current
Customer Service Representative
Argyle Schoolwear
03.2021 - 04.2022
Warehouse Assistant
Argyle Schoolwear
10.2020 - 02.2021
Warehouse Assistant
Argyle Schoolwear
09.2019 - 02.2020
Warehouse Assistant
Argyle Schoolwear
11.2018 - 02.2019
Bachelor of Criminology And Criminal Justice - Criminology
Auckland University of Technology
Bachelor of Communications - Communication Studies
Auckland University of Technology
High School Diploma -
Havelock North High School
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