Cynthia Karunanayake
Auckland
Summary
Experienced insurance professional in broking, underwriting, and business development. Proven ability to build and nurture broker and client relationships, grow schemes portfolios, and deliver tailored solutions aligned with complex risk profiles. Recognized for supporting top-performing brokers, assisting with managing schemes such as Harrisons at Home, Snap Fitness Gyms, and Halo Trading Group, and contributing to portfolio growth through commercial insight, compliance knowledge, and exceptional service.
Overview
4
4
years of professional experience
Work History
Commercial Broker Support
Rothbury Insurance Brokers
01.2025 - Current
- Partner with a Commercial Broker to deliver expert advice and customised insurance solutions for diverse business needs and risk profiles.
- Act as a dedicated administrator ensuring seamless operations and communication between broker, clients, and insurers.
- Build and maintain strong relationships with clients, insurers, and stakeholders, cementing service excellence.
- Support and grow schemes and body corporates.
- Monitor aged receivables and conduct debt reviews to maintain healthy portfolios.
- Contributed to broker ranking among the top 7 nationally for three consecutive months through operational and service excellence.
Domestic Broker
Rothbury Insurance Brokers
06.2023 - 01.2025
- Managed a portfolio of over 300 personal lines clients, providing tailored advice to support their financial security.
- Liaised with clients and underwriters on new business, quotes, renewals, and endorsements.
- Actively pursued new business opportunities, including cross-selling.
- Collaborated with the claims department to oversee claims processes and ensured compliance.
Personal Insurance Consultant
AMI Insurance (IAG)
04.2021 - 06.2023
- Engaged customers across various channels, uncovering insurance needs and providing tailored solutions.
- Reviewed policies to identify value-add opportunities and maximize up-sell potential.
- Delivered exceptional customer experiences, maintained technical knowledge, and supported key business initiatives.
Education
NZ Certificate in Financial Services (Level 5) - General Insurance
Open Polytechnic of New Zealand
03.2024
Postgraduate Diploma in Management - Business
Toi-Ohomai Institute of Technology
10.2019
Professional Postgraduate Diploma in Marketing - undefined
Chartered Institute of Marketing (CIM) UK
11.2011
Advanced Diploma in Management Accounting - undefined
Chartered Institute of Management Accountants (CIMA) UK
05.2011
Skills
- Commercial underwriting expertise and scheme management
- Broker relationship-building and portfolio growth
- Financial oversight including aged receivables review
- Data-driven decision-making and reporting
- Excellent communication, negotiation, and problem-solving
- Regulatory and compliance knowledge (ANZIIF Level 5 qualified)
Timeline
Commercial Broker Support
Rothbury Insurance Brokers
01.2025 - Current
Domestic Broker
Rothbury Insurance Brokers
06.2023 - 01.2025
Personal Insurance Consultant
AMI Insurance (IAG)
04.2021 - 06.2023
Postgraduate Diploma in Management - Business
Toi-Ohomai Institute of Technology
Professional Postgraduate Diploma in Marketing - undefined
Chartered Institute of Marketing (CIM) UK
Advanced Diploma in Management Accounting - undefined
Chartered Institute of Management Accountants (CIMA) UK
NZ Certificate in Financial Services (Level 5) - General Insurance
Open Polytechnic of New Zealand
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