Cynthia Liu

IT graduate student with a passion for digital transformation and business process optimization with an undergraduate degree in Financial Management. Several accolades and hands-on experience in ERP systems and business analytics, including first prize in the China Semi-Final ERP Competition, a project applying Artificial Intelligence to improve customer service processes, and a three-month accounting internship. Familiar with ERP systems and able to analyze and mine big data using SPSS Modeler to transform data into insights that provide business value. Committed to playing a role in digital transformation projects, integrating technology and operations to improve efficiencies and create sustainable business solutions. Seeks to continue to grow in the field of business analytics, contributing expertise and passion to the success of the company.

Program Experience

Experience with the New Zealand Airways Intelligent Customer Service Program
Presented in the University of Auckland Artificial Intelligence program
- Using artificial intelligence to improve the customer's ticket determination and travel experience
- Rated as innovative and practically feasible by New Zealand Airways staff
- Received an A grade for the course

Work Experience
Tacheng City Grain Source Agricultural and Animal Husbandry Development Company , Tacheng
Accounting Internship
March 10, 2020 - June 10, 2020
- Gained three months of practical work experience in China by handling accounting records and financial statements.
- Participated in all aspects of the company's financial processes, including accounting, bookkeeping and assisting in the preparation of reports.
- Worked with a team and improved teamwork and communication skills.
- Gained a deeper understanding of the finance system and business processes to prepare for future roles in digital transformation projects.