Cynthia Martins
Christchurch,Shirley
Summary
Proven Driver with a history of enhancing passenger satisfaction and maintaining punctuality at Alderson Poultry Transport. Excelled in safe driving practices and effective route planning, achieving a clean driving record and fostering strong client relationships. Skilled in GPS navigation and customer service, consistently delivering on-time performance and exceeding safety standards.
Overview
10
10
years of professional experience
Work History
Driver
Contracted
08.2016 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
Driver
Alderson Poultry Transport
02.2014 - 06.2015
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Maximized load safety by balancing, securing, and weighing products.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Education
Nursing Diploma - Nursing
Nursing College
South Africa 09.1983
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- Punctuality
- GPS and route planning
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- Vehicle Inspection
- Safety Management
- Route Planning
- Navigational Systems and GPS
- Driving in Adverse Conditions
- Vehicle inspections
- Route Management
- Transportation
- Traffic Law Observation
- Inclement weather driving
- Passenger transportation
- Relationship Building
- Accident Prevention
- Schedule Management
- Confidentiality understanding
- Fuel Efficiency
- Route Determination
- Passenger Assistance
- [Language] Fluency
- Passenger Safety
- Accident reporting
Timeline
Driver
Contracted
08.2016 - 06.2024
Driver
Alderson Poultry Transport
02.2014 - 06.2015
Nursing Diploma - Nursing
Nursing College
Similar Profiles
Leasa ThompsonLeasa Thompson
Call Center Representative at ContractedCall Center Representative at Contracted
Patrick PeralesPatrick Perales
WELL TESTER at ContractedWELL TESTER at Contracted
Nicholas TackettNicholas Tackett
Audio Engineer at ContractedAudio Engineer at Contracted