Cynthia Suarez
Christchurch,New Zealand
Summary
Energetic and optimistic young professional with a strong foundation in customer service. My career began in retail, where I quickly developed valuable skills in customer service, management, call center operations, and administration. I am eager to learn new skills and continuously work towards achieving my goals.
Overview
5
5
years of professional experience
Work History
Customer Service and Bookings
Wyndham hotels
01.2022 - 10.2023
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Provided accurate information about products or services to customers.
- Adhered to all company policies and procedures when dealing with customers.
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Answered customer inquiries regarding availability and pricing of travel packages.
- Processed reservations for customers, including flights, hotels, rental cars, and other services.
- Resolved any issues that arose during the booking process in a timely manner.
- Monitored ticket prices and informed customers of any discounts available on certain dates or routes.
- Verified accuracy of customer information prior to completing the booking process.
- Developed relationships with vendors in order to secure better rates for customers' travel packages.
Administrator
University of UTAH - Medical Insurances
02.2019 - 01.2022
- Worked as an administrator in medical insurances for the hospital of Utah.
- My skills as an administrator and customer service in this job develop quite quickly because of the demand of the job.
- I was able to adapt quickly, and I had no previous experience with medical terms.
- I enjoyed this job very much.
- I've been promoted to assistant manager within the same company.
- Once I've got the promotion, my role changed from insurance agent to assistant of manager.
- Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
Education
Bachelor of Management And Business - Marketing,event planning and Management.
ORT International University UY
12.2022
Skills
- Exceptional Customer Service
- Effective Email and Telephone Communication
- Proficient in Phone Software Utilization
- Efficient Rooster Management
- Strong Organizational Skills
- Clear and Concise Communication
- Attention to Detail
- Management Abilities
- Adaptability to Diverse Work Environments
- Tech Savviness and Aptitude
- Commitment to confidentiality
- Strong Interpersonal Skills
- Proven Problem-Solving Skills
- Initiative in Addressing Challenges
- Collaborative Teamwork
- Conflict Resolution Skills
- Ability to Multitask and Prioritize Tasks Effectively
- Continuous Learning and Adaptability to day by day issues
- Training and assistance for the call center team
- Commitment to providing an excellent service
- Management of tools like Office 365 and Phone software (Hero)
- Out and inbound calls
- Inventory of the vehicles and customers
- Adaptation to New Technologies
- Cultural Sensitivity and Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Professional
Korean
Limited
Visa and rights to work
Currently with work visa elegible in process of residency.
References
References available upon request.
Timeline
Customer Service and Bookings
Wyndham hotels
01.2022 - 10.2023
Administrator
University of UTAH - Medical Insurances
02.2019 - 01.2022
Bachelor of Management And Business - Marketing,event planning and Management.
ORT International University UY
Similar Profiles
STEPHEN YARDESTEPHEN YARDE
Front Desk Agent at WYNDHAM HOTELSFront Desk Agent at WYNDHAM HOTELS
TERRI PHILIONTERRI PHILION
Regional Account Director at Wyndham Hotels and ResortsRegional Account Director at Wyndham Hotels and Resorts
Eugene AlexanderEugene Alexander
Director of Finance (Managed Hotels) at Wyndham Hotels & ResortsDirector of Finance (Managed Hotels) at Wyndham Hotels & Resorts
Louane Domingues LeiteLouane Domingues Leite
Costumer Services & Sales Operations Representative at Apex Car Rentals / Avis Budget GroupCostumer Services & Sales Operations Representative at Apex Car Rentals / Avis Budget Group
Ian James WilsonIan James Wilson
Customer Service Agent at Air New ZealandCustomer Service Agent at Air New Zealand