Cynthia Suarez
Christchurch,CAN
Summary
I am a passionate, curious, and energetic individual who thrives on learning and personal growth. I bring a unique blend of creativity, optimism, and determination to everything I do. Whether it's in a professional setting or personal projects, I strive to challenge myself and take initiative, always eager to learn new skills and adapt to different environments. I’m into sports and classical music. I also play instruments and make art. In my free time, I like exploring new places and learning new things.
Overview
6
6
years of professional experience
Work History
Campervan rental call center agent
Campervan Rentals
01.2024 - 01.2025
- Helped travelers plan memorable road trips across the U.S. by offering personalized guidance on campervan options, routes, and rental policies.
- Successfully managed hundreds of bookings, changes, and cancellations with precision and care, contributing to a consistently smooth customer experience.
- Provided expert advice on insurance, permits, and add-ons, supporting customers throughout their journey — from initial inquiry to post-trip follow-up.
- Excelled in a high-volume, multi-channel support environment, often resolving urgent issues and coordinating with technical teams to ensure timely solutions.
- Consistently exceeded performance goals, contributing to a team satisfaction rating of over 95% and playing a key role in increasing repeat bookings.
Customer Service Representative
Wyndham hotels
02.2022 - 11.2023
- Addressed customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Resolved complaints efficiently, improving customer satisfaction and loyalty.
- Guided customers through billing procedures, processed payments, and assisted with payment setup.
- Promoted service upgrades and account changes, boosting sales and customer engagement.
- Managed special in-person and phone orders, driving additional monthly revenue.
- Handled reservations and bookings and trained new agents, providing feedback to support their growth.
Customer Service Representative
University of Utah
04.2021 - 12.2022
- Delivered accurate, high-quality support to patients navigating insurance plans, improving account accuracy and satisfaction.
- Prevented account losses by proactively resolving billing discrepancies and streamlining check-in processes.
- Boosted service uptake through clear communication and trust-building, contributing to increased patient retention.
- Promoted to insurance manager, mentoring new agents on company policies and procedures.
Customer Service Representative
TATA Technology
03.2019 - 12.2020
- Delivered remote IT support to various companies and boat shipment services, resolving software and hardware issues efficiently worldwide.
- Optimized and repaired computer systems and programs, ensuring seamless operations and minimal downtime.
- Proactively monitored databases to identify and address potential issues, preventing disruptions before they occurred.
- Managed customer inquiries and provided technical support as a call center agent, balancing both roles effectively.
- Committed a full year to advanced IT Analyst training, enhancing technical troubleshooting skills and system analysis expertise.
Education
Bachelor’s Degree - Journalism
International University of Uruguay
Diploma - Customer Service & Administration
International University of Uruguay
English Language Studies
International University of Uruguay
Skills
- Organization & multitasking
- People skills & communication
- Sales, problem-solving, and product knowledge
Timeline
Campervan rental call center agent
Campervan Rentals
01.2024 - 01.2025
Customer Service Representative
Wyndham hotels
02.2022 - 11.2023
Customer Service Representative
University of Utah
04.2021 - 12.2022
Customer Service Representative
TATA Technology
03.2019 - 12.2020
Bachelor’s Degree - Journalism
International University of Uruguay
Diploma - Customer Service & Administration
International University of Uruguay
English Language Studies
International University of Uruguay
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