Cyril Luaui
Mount Wellington,AUK
Summary
Strong motivated, hardworking, faster learner and trustworthy person willing to learn, grow and even challenge the status quo Conscientious Customer Service & Receptionist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
5
5
years of professional experience
Work History
Domestic Cleaning
Premium Cleaning
- Cleaning and disinfecting washrooms
- Vacuum carpets
- Vacuuming and mopping floors
- Clean glass surfaces
- Remove dust
- Bathroom
- Bedroom
- Maintain a clean kitchen area etc…
Telephone Operator/receptionist
Ministry of Health Samoa
04.2017 - 04.2019
- Frontline Desk Service
- Operates switchboard on a daily basis
- Ensure counter/receptionist services are handled respectfully and in the most culturally appropriate manner for all staff and clients needing MOH services
- Answer all internal and external calls and transfer them within three rings and transferred to the correct division/person
- Take messages and relay them accordingly
- Handle all delivery of received mail accordingly
- Accommodate assistance for Telephone Services
- Perform fortnightly checks on all telephone extensions to ensure telephone system is in working order
- Report and liaise with servicemen in locating and fixing of faulty lines for maintenance
- Conference Room Bookings
- Record all conference room bookings regularly and update confirmed bookings on the notice board
- Prepare & Submit Conference Room Booking report to Principal Human Resource Officer on monthly basis.
Housekeeping
Eden Edge Hotel
08.2014 - 02.2015
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Interacted pleasantly with clients and guests when performing daily duties
- Created inventory checklists and stocked housekeeping carts daily
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Requested maintenance orders to fix non-working equipment and address room damage
- Laundered sheets and removed stains to restore linens to pristine condition
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Education
TOURISM INDUSTRY, DIPLOMA -
Tourism And Hospitality, CERTIFICATE -
Skills
- Customer service
- Customer Complaint Resolution
- Call Answering and Routing
- Administrative Support
- Greeting and Seating Clients
- Records Management
- Appointment Scheduling
- Verbal and Written Communication
- Data Entry
- Multitasking and Prioritizing
Personal Information
Nationality: SAMOAN
References
- ORION KERESOMA, MINISTRY OF HEALTH SAMOA, ORION.KERESOMA@HEALTH.GOV.WS, +68568100
- POUTASI, NATIONAL UNIVERSITY OF SAMOA, TOURISM&HOSPITALITY LECTURE, +68520072
- VAITUUTUU TOIMOANA, THE NATIONAL UNIVERSITY OF SAMOA, COMMUNICATION LECTURE, +68520072
- LENARA TUIPOLOA, NATIONAL UNIVERSITY OF SAMOA, DIPLOMA IN TOURISM LECTURE, +68521428
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Operator/receptionist - Ministry of Health Samoa
04.2017 - 04.2019
Housekeeping - Eden Edge Hotel
08.2014 - 02.2015
Domestic Cleaning - Premium Cleaning
National University of Samoa - TOURISM INDUSTRY, DIPLOMA,
National University of Samoa - Tourism And Hospitality, CERTIFICATE,
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