Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic

Cyrus Sin

Auckland,AUK

Overview

11
11
years of professional experience
1
1
Certification

Work History

2IC Manager

Harvey Norman
Manukau, Manukau
05.2022 - Current
  • Led team meetings to discuss current projects, goals, and objectives.
  • Monitored performance of staff and provided feedback.
  • Developed systems to increase efficiency of operations.
  • Collaborated with team members to identify solutions to problems.
  • Resolved customer complaints in a timely manner.
  • Reviewed work processes and identified areas for improvement.
  • Conducted regular audits on inventory levels.
  • Managed daily activities within the department according to deadlines.
  • Provided training and guidance to new employees.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Retail Sales Associate

Harvey Norman
Manukau, Manukau
06.2019 - 05.2022
  • Demonstrated knowledge of store products and services.
  • Assisted customers with finding the right product for their needs.
  • Demonstrated product features to customers.
  • Stocked shelves with merchandise according to company standards.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Retail Sales Associate

Bedpost
Botany, Auckland
02.2016 - 03.2018
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.

Inventory Coordinator

Health NZ
Highbrook, Manukau
02.2014 - 01.2016
  • Ensured compliance with company policies and procedures related to managing inventory.
  • Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
  • Analyzed current inventory levels and identified areas that needed improvement or adjustment.
  • Reviewed purchase orders against invoices to ensure items were received correctly.
  • Communicated regularly with suppliers regarding product availability or quality issues.
  • Tracked expiration dates for products stored in the warehouse facility.
  • Organized shipments for delivery to customers in a timely manner.
  • Maintained accurate inventory records and ensured accuracy of data entry.
  • Completed full department audits in adherence with company audit schedule.
  • Coordinated inventory, stocking and ordering.

Education

Bachelor of Arts - Economics

University of Auckland
Auckland, NZ
05-2011

High School Diploma -

Pakuranga College
Pakuranga
01-2007

Skills

  • Team leadership
  • Performance management
  • Inventory management
  • Conflict resolution
  • Visual merchandising
  • Sales strategies
  • Time management
  • Problem solving
  • Staff development
  • Crisis management consulting
  • Operations management
  • Leadership
  • Staff training
  • Operations oversight

Affiliations

  • Photography
  • Hiking
  • Badmination
  • Swimming

Accomplishments

  • Excellent customer service award
  • 1 million dollars' sale of the financial year
  • Long service award of the company
  • Promoted as 2IC from Retail associate

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional

Certification

  • Excellent Customer service award
  • 1 million dollars' sale of the financial year
  • Long service award of the company

References

References available upon request.

Timeline

2IC Manager

Harvey Norman
05.2022 - Current

Retail Sales Associate

Harvey Norman
06.2019 - 05.2022

Retail Sales Associate

Bedpost
02.2016 - 03.2018

Inventory Coordinator

Health NZ
02.2014 - 01.2016

Bachelor of Arts - Economics

University of Auckland

High School Diploma -

Pakuranga College

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Cyrus Sin