Cyrus Sin
Auckland,AUK
Overview
11
11
years of professional experience
1
1
Certification
Work History
2IC Manager
Harvey Norman
Manukau, Manukau
05.2022 - Current
- Led team meetings to discuss current projects, goals, and objectives.
- Monitored performance of staff and provided feedback.
- Developed systems to increase efficiency of operations.
- Collaborated with team members to identify solutions to problems.
- Resolved customer complaints in a timely manner.
- Reviewed work processes and identified areas for improvement.
- Conducted regular audits on inventory levels.
- Managed daily activities within the department according to deadlines.
- Provided training and guidance to new employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Sales Associate
Harvey Norman
Manukau, Manukau
06.2019 - 05.2022
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Demonstrated product features to customers.
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Provided excellent customer service, resolving issues and answering queries promptly.
Retail Sales Associate
Bedpost
Botany, Auckland
02.2016 - 03.2018
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Inventory Coordinator
Health NZ
Highbrook, Manukau
02.2014 - 01.2016
- Ensured compliance with company policies and procedures related to managing inventory.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Analyzed current inventory levels and identified areas that needed improvement or adjustment.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Communicated regularly with suppliers regarding product availability or quality issues.
- Tracked expiration dates for products stored in the warehouse facility.
- Organized shipments for delivery to customers in a timely manner.
- Maintained accurate inventory records and ensured accuracy of data entry.
- Completed full department audits in adherence with company audit schedule.
- Coordinated inventory, stocking and ordering.
Education
Bachelor of Arts - Economics
University of Auckland
Auckland, NZ05-2011
High School Diploma -
Pakuranga College
Pakuranga01-2007
Skills
- Team leadership
- Performance management
- Inventory management
- Conflict resolution
- Visual merchandising
- Sales strategies
- Time management
- Problem solving
- Staff development
- Crisis management consulting
- Operations management
- Leadership
- Staff training
- Operations oversight
Affiliations
- Photography
- Hiking
- Badmination
- Swimming
Accomplishments
- Excellent customer service award
- 1 million dollars' sale of the financial year
- Long service award of the company
- Promoted as 2IC from Retail associate
Languages
English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Certification
- Excellent Customer service award
- 1 million dollars' sale of the financial year
- Long service award of the company
References
References available upon request.
Timeline
2IC Manager
Harvey Norman
05.2022 - Current
Retail Sales Associate
Harvey Norman
06.2019 - 05.2022
Retail Sales Associate
Bedpost
02.2016 - 03.2018
Inventory Coordinator
Health NZ
02.2014 - 01.2016
Bachelor of Arts - Economics
University of Auckland
High School Diploma -
Pakuranga College