Sandina Liki
Auckland,New Zealand
Summary
I am very much experienced with managing customer inquiries and resolving issues promptly and effectively. Utilizes communication and interpersonal skills to build rapport and ensure customer satisfaction—knowledge of conflict resolution and adaptability in dynamic environments.
Overview
27
27
years of professional experience
Work History
Customer Care Advisor
DHL Express
07.2022 - Current
Contact Centre Advisor
DHL Express
09.2020 - 07.2022
Contact Center Officer
Concentrix, Airline Industry
04.2019 - 07.2020
Contact Center Officer
Fullers360
08.2018 - 04.2019
Customer Centre Representative
NZ SKY TV
01.2018 - 08.2018
Assistant Restaurant Manager
Wendy's Old Fashioned Hamburgers
02.2016 - 08.2018
Restaurant Supervisor
Wendy's Old Fashioned Hamburgers
10.2015 - 06.2016
Frontliner/Room Service Order Taker
Wendy's Old Fashioned Hamburgers
07.2012 - 10.2015
Checkout Cashier
Liki Mini Mart & Transportation
01.1998 - 04.2001
Education
NZ Diploma in Business -
Unitec Institute of Technology
Auckland, New ZealandNZ Certificate in Business -
Unitec Institute of Technology
Auckland, New ZealandSkills
- Written and Oral Communication
- Management Skills
- Ability to work under pressure
- Customer Services
- Organizing group/team activities
- Quick learner and keen to gain new experience
- Numeracy skills
- Taking on new responsibilities
Volunteer Experience
- Health & Safety Representative (DHL Express)
- Fundraising (Sport Events)
- Assist in organizing events
Timeline
Customer Care Advisor
DHL Express
07.2022 - Current
Contact Centre Advisor
DHL Express
09.2020 - 07.2022
Contact Center Officer
Concentrix, Airline Industry
04.2019 - 07.2020
Contact Center Officer
Fullers360
08.2018 - 04.2019
Customer Centre Representative
NZ SKY TV
01.2018 - 08.2018
Assistant Restaurant Manager
Wendy's Old Fashioned Hamburgers
02.2016 - 08.2018
Restaurant Supervisor
Wendy's Old Fashioned Hamburgers
10.2015 - 06.2016
Frontliner/Room Service Order Taker
Wendy's Old Fashioned Hamburgers
07.2012 - 10.2015
Checkout Cashier
Liki Mini Mart & Transportation
01.1998 - 04.2001
NZ Diploma in Business -
Unitec Institute of Technology
NZ Certificate in Business -
Unitec Institute of Technology
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