Ashleigh Palei

• Managed daily club operations, ensuring high standards and a smooth member experience.
• Supervised staff schedules and delegated tasks to maintain service standards.
• Monitored facility cleanliness and safety protocols to uphold consistent standards.
• Reporting facility and equipment issues in a timely manner.
• Manage member relations, and be available for inquiries and comments promptly.
• Departmental oversight with group fitness and PT to ensure compliance with operational guidelines.
• Recruited, interviewed, hired, trained, and supervised staff in accordance with established guidelines and operational efficiency.

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• Greeted and assisted members, ensuring a welcoming atmosphere.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Answered incoming calls, took messages, and transferred calls to appropriate departments.
• Processed payments and updated accounts to reflect balance changes.
• Regularly cleaned gym floor to ensure cleanliness and safety.

• Managed inventory levels through regular stock checks and replenishment efforts.
• Handled customer enquiries and resolved issues to maintain satisfaction levels.
• Participated in sales events, promoting special offers, and new arrivals.
• Processed online orders and ensured timely delivery of items.

• Assisted in organising and facilitating netball tournaments and events for primary school children.
• Teaching basic netball skills and encouraging team work.
• Umpired netball games.