Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Dahrishini Rajandran

Dahrishini Rajandran

Subang Jaya,Selangor

Summary

Dynamic and results-oriented Sales and Marketing Professional with over 5 years of experience driving revenue growth, improving customer satisfaction, and leading successful marketing campaigns. Proven track record of increasing sales by 20% and enhancing client retention rates through innovative sales strategies and CRM optimization. Certified in customer-focused communication, quality management, and information security.

Overview

1
1
Certification

Work History

SENIOR OFFICER

UOB BANK
  • Developed and implemented strategic marketing campaigns, increasing customer acquisition by 15%.
  • Managed client portfolios, driving upsell opportunities and maintaining strong client relationships.
  • Led cross-functional teams to execute promotional strategies that boosted product awareness.
  • Conducted market research to identify new opportunities and improve campaign performance.
  • Analyzed sales data to track KPIs, recommending adjustments for maximizing revenue streams.

CUSTOMER EXPERIENCE SPECIALIST

SCICOM PROJECT, HUAWEI
  • Designed and launched customer engagement campaigns that enhanced brand visibility and loyalty.
  • Utilized CRM tools to track and analyze customer interactions, leading to targeted marketing efforts.
  • Led product training sessions for sales teams to enhance product knowledge and sales conversion rates.
  • Collaborated with marketing teams to develop content for email marketing and social media outreach.
  • Improved customer retention by 20% through tailored marketing strategies based on customer feedback and behavior.

CUSTOMER SERVICE SUBJECT MATTER EXPERT

SCICOM PROJECT, SHOPEE
  • Reduced call resolution time by 20% while improving customer satisfaction through targeted problem-solving.
  • Organized and led training sessions on product knowledge, improving team performance and customer experience.
  • Facilitated workshops to introduce new strategies for increasing customer retention.

CAFE MANAGER

CATMANʼS CAFÉ
  • Streamlined operations, reducing waste and improving team productivity.
  • Managed budgets for multiple projects, ensuring cost efficiency.
  • Developed strong vendor relationships for better pricing and service.

INTERNSHIP

SUBANG JAYA POLICE DISTRICT HEADQUARTERS (IPD SUBANG JAYA)
  • Conducted database management and performance analysis to support decision-making.
  • Inspected processes for improvement opportunities and ensured safe work environments.

LIVE CHAT HANDLER

SHOPEE HEADQUARTERS
  • Developed relationships with carriers for efficient shipment coordination.
  • Improved workplace safety through regular equipment inspections.

STUDENT MARKETING HELPER

CITY UNIVERSITY
  • Assisted in project completion through teamwork and communication.
  • Followed supervisor instructions to complete tasks on time.

Education

BACHELOR OF APPLIED PSYCHOLOGY -

CITY UNIVERSITY MALAYSIA
08.2022

FOUNDATION IN ARTS -

CITY UNIVERSITY MALAYSIA
03.2018

Skills

  • CRM Software
  • Request management
  • Marketing
  • Trend Monitoring
  • Teamwork and Collaboration
  • Salesforce CRM
  • Sales and Upselling
  • Strategic sales knowledge
  • Product and service knowledge
  • Training development aptitude
  • Negotiation
  • Customer Retention Strategies

Languages

Malay
Proficient
C2
English
Proficient
C2
Tamil
Upper intermediate
B2

Certification

  • Food Safety Handling

  • Occupational Safety and Health Act 1994 Awarenes

  • Anti -Bribery and Anti-Corruption - 2023

  • Satisfaction Guaranteed: Delivering Excellent Customer Service

  • Managing Difficult Customers

  • Customer-focused Communication Skills

  • Developing a Customer - Centric Mindset

  • International Organisation For Standardisation (ISO 9001:2015) - Quality Management Systems

  • Introduction to Information Security Management Systems (ISMS)

  • Personal Data Protection Act Awareness Course Certification

Timeline

SENIOR OFFICER

UOB BANK

CUSTOMER EXPERIENCE SPECIALIST

SCICOM PROJECT, HUAWEI

CUSTOMER SERVICE SUBJECT MATTER EXPERT

SCICOM PROJECT, SHOPEE

CAFE MANAGER

CATMANʼS CAFÉ

INTERNSHIP

SUBANG JAYA POLICE DISTRICT HEADQUARTERS (IPD SUBANG JAYA)

LIVE CHAT HANDLER

SHOPEE HEADQUARTERS

STUDENT MARKETING HELPER

CITY UNIVERSITY

BACHELOR OF APPLIED PSYCHOLOGY -

CITY UNIVERSITY MALAYSIA

FOUNDATION IN ARTS -

CITY UNIVERSITY MALAYSIA

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