Daina Mihaka
The Lolly Shop
Christchurch,CAN
8
Years of experience
Reliable worker with 4 years of experience as an Operation Manager/ Machines Operator & Retail Worker. Knowledgeable about training employees, coordinating work schedules and handling numerous projects.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
With excellent Work Ethic to seek and maintain a Part or full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Operations Manager, Customer Experience
4 Years 6 Months- Streamlined operations by implementing process improvements across multiple departments.
- Led cross-functional teams to enhance workflow efficiency and reduce operational bottlenecks.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement..
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts
- Operated and monitored production machinery to ensure efficient workflow and quality output.
- Performed quality checks on finished products to ensure compliance with specifications and standards.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Machine Operator /Dispatcher Office Assistant
3 Years 11 Months- Manually set up machinery.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operation
- Complied with company and OSHA safety rules and regulations.
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Processed orders, ran bulk pick sheets, processed and created daily shipping logs.
- Directed dispatching, routing and tracking of vehicles.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained clean reception area to promote positive, professional environment for clients.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
High School Diploma
Skills
Team leadership
Operations management
Customer service
Experience in machine operations
Machine maintenance
Machinery setup
Work Order Preparations
Health & Safety Representative
Calendar and Scheduling Software
Team Work Scheduling / Employee Training
Prioritizing calls & emails
Updating logs / Sorting & Labelling Goods
Timeline
Operations Manager, Customer Experience
The Lolly Shop
02.2022 - 08.2026Read More
Machine Operator /Dispatcher Office Assistant
Brambles Chep
03.2018 - 02.2022Read More
Keebra Park State High School
High School Diploma
Read More