Daisy Moorehead
Mount Maunganui
Summary
Highly motivated and adaptable professional with a passion for delivering exceptional customer service and promoting inclusive practices. Demonstrated experience in high-end retail, leadership roles, and digital innovation. Thrives in dynamic environments, consistently exceeds expectations, and fosters strong relationships. Maintains a focus on quality and efficiency.
Overview
7
7
years of professional experience
Work History
Primary Teacher
City of Edinburgh Council
09.2019 - 10.2024
- Designed and delivered an impactful 8-week staff training programme for the implementation of Signalong, fostering communication strategies for children with diverse needs
- Developed a safe and inclusive environment by implementing visual aids, such as Boardmaker symbols and visual lanyards, to support English as an Additional Language (EAL) and Additional Support Needs (ASN)
- Provided valuable leadership by training staff in inclusive methodologies and adapting classroom environments to cater to diverse learning styles and communication needs
- Celebrated and integrated cultural diversity within the school community, fostering parental engagement and partnerships
Support Staff Manager
Guru Dudu
07.2018 - 09.2019
- Team Leadership and Management: Promoted to manage a team of staff during the Edinburgh Fringe Festival, overseeing daily operations, staff rotas, and ensuring smooth execution of tours
- Operational Oversight: Assisted in the setup of events, troubleshooting any logistical issues, and ensuring all tours ran on time, while maintaining a high standard of customer experience
- Customer Relations: Handled customer inquiries, complaints, and feedback with professionalism, ensuring a positive experience and maintaining the company's reputation for exceptional service
- Administrative Expertise: Managed administrative duties, including scheduling, coordination of resources, and providing support to senior management, contributing to the seamless running of daily operations
- Problem Solving and Adaptability: Developed confidence and skills in problem-solving, effectively managing a variety of situations that arose during the busy festival period
Sales Assistant
Ted Baker
09.2018 - 01.2019
- Customer Service Excellence: Delivered a premium shopping experience with personalised recommendations, aligning with Ted Baker's luxury brand
- Luxury Product Knowledge: Provided expert advice on high-end fashion and accessories, ensuring customers received tailored guidance on fit, quality, and style
- Seasonal Sales Expertise: Excelled in managing high customer volume during Christmas, meeting sales targets and maintaining exceptional service standards
- Visual Merchandising & Store Presentation: Ensured immaculate product displays that reflected the brand's luxury image and created an engaging in-store experience
Sales Assistant
Boots
09.2017 - 09.2018
- Customer Service: Delivered exceptional service, building strong relationships and enhancing brand loyalty through tailored advice and support
- Sales Expertise: Exceeded sales targets by upselling products and promoting offers, backed by in-depth product knowledge
- Stock and Display Management: Maintained accurate stock levels and visually appealing displays to optimise the shopping experience
- Teamwork and Efficiency: Collaborated effectively with colleagues and managed multiple tasks during peak times, ensuring smooth store operations
Water Sports Instructor and Counsellor
Camp Tapawingo Summer Camp for Girls
05.2017 - 09.2017
- Gained cross-cultural understanding while working at an eight-week girls' summer camp in Maine, teaching and mentoring young people
- Served as a specialised counsellor, teaching sailing and paddleboarding during the day and caring for a bunk of seven girls at night
- Developed adaptability, initiative, and problem-solving skills by handling challenges with maturity and a positive outlook
- Strengthened leadership abilities through providing guidance, support, and a safe environment for campers
Education
Masters of Art - Primary Education and History
University of Edinburgh
09.2019
Skills
- Lesson planning
- Creativity in teaching
- Play-based instruction
- Child development
- Parental communication
- Relationship building
- Staff development
- Team leadership
- Decision-making
- Task delegation
- Project management
Timeline
Primary Teacher
City of Edinburgh Council
09.2019 - 10.2024
Sales Assistant
Ted Baker
09.2018 - 01.2019
Support Staff Manager
Guru Dudu
07.2018 - 09.2019
Sales Assistant
Boots
09.2017 - 09.2018
Water Sports Instructor and Counsellor
Camp Tapawingo Summer Camp for Girls
05.2017 - 09.2017
Masters of Art - Primary Education and History
University of Edinburgh
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