Dakshika R.P. Nirmani
Saint John,Auckland
Summary
To become a professional in multi diversity servicing industry where my skills and competencies can passionately be used to the organization while developing my career.
Overview
21
21
years of professional experience
Work History
Crew Member (CCO)
McDonald’s
03.2024 - Current
- Customer service
- Order taking and handling cashier system
- Drive through service
- All other restaurant related activities
Retail shop assistant – Volunteer
Dove Hospice Mega Shop
01.2024 - 03.2024
- Customer Service
- Price tagging/Labelling/Billing
- Other retail business related activities
Senior Executive Officer
Homagama Branch
01.2020 - 01.2023
- Led the credit function at the branch, managing a team of officers and overseeing the full lending lifecycle.
- Reviewed and authorized credit applications, ensuring sound risk management.
- Liaised with internal audit, risk, and compliance teams to ensure adherence to bank policies.
- Played a key role in month-end and year-end closing activities, including branch-level credit performance reports, provisioning analysis, and NPA tracking.
- Prepared and reviewed branch cash flow statements, ensuring optimal liquidity management.
- Took ownership of annual credit budgeting, setting lending targets, revenue goals, and recovery strategies aligned with branch performance objectives.
- Contributed to strategic planning and portfolio optimization at regional level.
- Supporting to achieve branch main KPIs
Junior Executive Officer
Malabe Branch
01.2015 - 01.2020
- Evaluated and processed retail and SME credit applications in line with bank policy.
- Conducted credit appraisals, business analysis, site inspections, and cash flow evaluations.
- Maintained proper credit documentation and monitored performance of loan portfolios.
- Carried out month-end and year-end credit performance reports, recovery summaries, and provisioning status updates.
- Responsible for preparing and monitoring the cash flow statements of the branch.
- Participated in budgeting exercises, providing forecasts and targets for loan disbursement, interest income, and NPA management.
Sub Officer
Corporate Banking– Head Office-Colombo
01.2012 - 01.2015
- Managed and evaluated corporate credit proposals, ensuring compliance with credit policies.
- Coordinated with relationship managers for large-scale financing deals.
- Monitored corporate loan portfolios and prepared credit reports for approval.
- Conducted financial analysis of corporate clients to assess risk levels.
- Supported year-end reporting by compiling corporate client portfolio summaries and risk assessments.
Sub Officer
Matara Branch
01.2010 - 01.2012
- Supervised junior banking staff and ensured smooth front-office operations.
- Oversaw transaction processing, cash balancing, and daily reporting.
- Supported branch targets by cross-selling retail banking products.
- Strengthened customer relationships through efficient service and issue resolution.
Banking Assistant
Tissamaharama branch
01.2004 - 01.2010
- Handled day-to-day banking operations including cash transactions, account openings, cheque clearances, and customer inquiries.
- Provided customer service and supported back-office documentation.
- Maintained accurate records and adhered to regulatory compliance requirements.
- Assisted in promoting banking products and services to customers.
Education
Diploma - Banking & Finance
Institute of Bankers in Sri Lanka
Bachelor of Science - Business Administration
University of J’Pura
Master of Business Informatics - undefined
ICL Graduate Business School
Skills
- Xero Accounting
- MS Office Package
- Customer caring and customer management
- Self-motivation
- Positive attitude and can-do mindset
- Communication and interpersonal
- Documentation and data entry
- Time management and fast paced working
Timeline
Crew Member (CCO)
McDonald’s
03.2024 - Current
Retail shop assistant – Volunteer
Dove Hospice Mega Shop
01.2024 - 03.2024
Senior Executive Officer
Homagama Branch
01.2020 - 01.2023
Junior Executive Officer
Malabe Branch
01.2015 - 01.2020
Sub Officer
Corporate Banking– Head Office-Colombo
01.2012 - 01.2015
Sub Officer
Matara Branch
01.2010 - 01.2012
Banking Assistant
Tissamaharama branch
01.2004 - 01.2010
Bachelor of Science - Business Administration
University of J’Pura
Master of Business Informatics - undefined
ICL Graduate Business School
Diploma - Banking & Finance
Institute of Bankers in Sri Lanka
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