Dalina Zulkhairi

• Assisted People We Support with daily living needs to maintain self-esteem and general wellness.
• Helped People We Support manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for People We Support by providing personalized support and assistance with daily living activities.
• Transported People We Support to appointments, shopping venues and entertainment events according to determined schedule.

Leadership and Team Management, cultural competence, adaptability and problem-Solving, coaching staff in learning and development.

• Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
• Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
• Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.