Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Dalina Aletta Pretorius

Dalina Aletta Pretorius

Boknesstrand,Eastern Cape

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Owner

Blue Diamond Guest House
01.2016 - 06.2023
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed day-to-day business operations.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Prepared annual budgets with controls to prevent overages.
  • Trained and motivated employees to perform daily business functions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Regional Area Manager

Lewis Stores
07.2013 - 09.2015
  • Championed the adoption of new technologies to improve efficiency in daily operations and enhance communication among team members throughout the region.
  • Developed strong partnerships with local vendors to secure competitive pricing on products, maximizing profit margins across multiple stores.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Supported corporate initiatives through effective change management strategies, engaging employees in the process to minimize resistance and ensure smooth implementation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Promoted a culture of continuous improvement through regular employee training sessions focused on enhancing skill sets, knowledge sharing, and collaboration techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Recognized and rewarded performance to motivate continued success.
  • Managed accounts to retain existing relationships and grow share of business.

Office Manager

Morkels
08.2012 - 08.2013
  • Managed office operations while scheduling appointments for department managers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Coordinated special projects and managed schedules.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Manager

Lewis Stores
07.2007 - 12.2011
  • Controlled costs to keep business operating within budget and increase profits.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Onboarded new employees with training and new hire documentation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Defined clear targets and objectives and communicated to other team members.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Anross

Manager
10.2005 - 12.2011
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • General Admin.
  • Set up regular meetings.
  • Generating quotes, invoices, and presentations.
  • Marketing of materials, hot and cold insulation.

De Beers Mine

Owner
12.2002 - 10.2005
  • Oversaw work of embalmers, attendants and drivers to complete respectful and smooth services.
  • Investigated changing customer preferences and adapted service strategies to address industry trends.
  • Handled obituary wording, death certificates and contract negotiation.
  • Created and executed strategic marketing plans, resulting in [Number]% increase in business.
  • Contributed to the successful completion of projects by adhering to deadlines and maintaining open communication with team members and management.
  • Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
  • Improved communication between team members by establishing a clear chain of command and regular meetings for updates and discussions.
  • Collaborated with team members to achieve production targets while maintaining high safety standards.
  • Set objectives and developed attainment plans for financial, sales and marketing goals.
  • Trained new employees on proper mining techniques, equipment operation, and safety protocols.
  • Provided valuable input during planning meetings, contributing expertise on Beryllium deposit locations and extraction methods.
  • Evaluated financial records, sales histories and activity reports to understand business performance and identify optimization opportunities.
  • Detailed business strategies, trend data, forecast expectations and progress information through professional and thorough reports and presentations.
  • Maintained accurate records of daily production levels, ensuring consistency in reporting and tracking progress towards goals.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Elliriens

Credit Controller
03.2000 - 11.2002
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Accounting Clerk, Stock Clerk, Manager

Lewis Stores
01.1996 - 02.2000
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Analyzed and verified employee expense reports for accuracy.
  • Ensured regulatory compliance by staying updated on tax laws and filing deadlines, avoiding penalties or fines due to missed obligations.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Tracked expenses to comply with budgets.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assisted in review and revision of budgets based on business needs.
  • Generated comprehensive reports for senior management, covering key financial metrics.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Maintained accounting records utilizing in-house and client systems.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.

Education

High School Diploma -

Stilfontein High
South Africa
12.1988

Skills

  • Team Leadership
  • Performance Improvements
  • Sales Development
  • Purchasing and planning
  • Cost analysis and savings
  • Business Planning
  • Supplier Monitoring
  • Employee Motivation
  • Business marketing
  • Decision-Making
  • Administrative Oversight
  • Client Service
  • Employee Training
  • Customer Service Management
  • Project Management
  • Proficient in Microsoft Word, Power Point, Excel and SAP
  • Operations Oversight
  • Scheduling
  • Work Planning and Prioritization
  • Goal Setting
  • Cost Control
  • Small business operations

Hobbies

Baking

Drawing and painting

Interior decorator

Gym

Music

Timeline

Owner

Blue Diamond Guest House
01.2016 - 06.2023

Regional Area Manager

Lewis Stores
07.2013 - 09.2015

Office Manager

Morkels
08.2012 - 08.2013

Manager

Lewis Stores
07.2007 - 12.2011

Anross

Manager
10.2005 - 12.2011

De Beers Mine

Owner
12.2002 - 10.2005

Elliriens

Credit Controller
03.2000 - 11.2002

Accounting Clerk, Stock Clerk, Manager

Lewis Stores
01.1996 - 02.2000

High School Diploma -

Stilfontein High

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Dalina Aletta Pretorius